Customer Service Lead Representative

The Customer Service Lead Representative will take customer orders via phone, email and fax, scan/file the daily orders, and assist with daily reporting. This person will be personable and positive, with great time management and organizational skills. This position requires someone who can work a flexible schedule that may range Monday – Friday, 6:30a-3:30pm.

Key Duties and Responsibilities:

• Prepare and submit customer purchase orders as sales orders into Microsoft Dynamics NAV or through Dynamics eShop.
• Generate return authorizations, and credit explanations at the direction of Invoice manager.
• Ensure all items are invoiced with proper quantities and prices to customers.
• Monitor customer shorts and communicate with customers.
• Assist in day-to-day operations of all order processing.
• Schedule pickup/outgoing orders and LTL’s for orders that arrive during shift.
• Schedule delivery appointments for orders that arrive during shift.
• Fill out and organize daily SQF documentation and shipping reports.
• Resolve issues for customer orders in a timely manner.
• Follow up with warehouse to make sure orders go out on time.
• Provide customer support via email, phone and fax when necessary.
• Solve and investigate customer issues.
• Work alongside Plant Manager, VP Operations, Sales, Customers and Vendors.
• Jump in and lend a hand when the time comes for projects, assignments, or general office needs.

• Daily communication with customers
• Positive and professional attitude towards customers and coworkers
• Able to work independently and as part of a team with little to no supervision
• Excellent MS Office knowledge
• Outstanding organizational and time management skills
• Familiarity with office gadgets and applications (i.e. Calendars and copy machines)
• Excellent verbal and written communication skills
• Discretion and confidentiality

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