Dispatch Driver Supervisor

Dispatcher Driver Supervisor

Quick-Way, Inc. has been serving its customers and community in liquid bulk transportation for over 30 years. The Dispatcher Driver Supervisor is fundamental to company success by supporting drivers in the pursuits of customer satisfaction, safe and efficient routing, economic decision making, and more. This pivotal role is at the heart of Quick-Way, Inc.’s operations, ensuring excellence in customer service and the utmost efficiency and safety in routing. As a cornerstone of our success, the Dispatcher Driver Supervisor plays a crucial role in guiding our drivers towards not only meeting but exceeding goals. Certain metrics will be used to assess, in part, performance in this role which includes but is not limited to: Driver on-time performance, fuel purchasing locations, etc. The Dispatcher Driver Supervisor position reports directly to the Director of Fleet Operations.

Work Schedule

Sunday: 8:00am-2:00pm EST

Monday: 6:00am-6:00pm EST

Tuesday: 6:00am-6:00pm EST

Wednesday (every other): 6:00am-6:00pm EST

Training Schedule: 8:00am-5:00pm EST Monday-Friday

On-Call Schedule: On-call will rotate throughout the team on a weekly basis and on-call days will only fall on days that are worked within that week.

Compensation

$20.00-$24.00 per hour (non-exempt)

Essential Duties and Responsibilities

Dispatch Loads

• Dispatch drivers following Department of Transportation regulations to complete the load on time.
• Maximize loaded miles by accepting customer loads and any available overflow while staying within equipment and driver capacity constraints.
• Identify prior product constraints and prior trailer wash compatibility issues.
• Utilize drivers efficiently and safely to meet customer load volume and operational requirements set forth by management.
• Send daily via “Routes” in Samsara.
• Resolve errors in GLCS Command Center as they occur to ensure loads can auto-actualize.
• Identify equipment constraints (i.e. Vapor Recovery, Leaf Spring, Dispatch instruction, Etc.) and match customer requirements as appropriate, leveraging technology where possible.
• Update TMW Dispatch with any changes to delivery date/time, driver, trailer, etc. to ensure system load completion, accurate reporting, and update any related up or down-stream effects to match.
• Update TMW with Late Reason Codes for any late loads in real time. If a customer requires use of FourKites for load tracking, update with new ETA.
• Input new orders into TMW as they are received.
• Manage Master Orders and ensure they reflect accurate and current information.
• Notify OTR Drivers of trailer info for the day.
• Confirm Date, Trailer, Time of Outside Tank Washes and notify Outside Tank Wash.
• Act in the best interest of the customer if it does not violate Quick-Way Inc. policies/procedures and meets safety standards.
• Provide daily on-time reports for Management.

Driver Support

• Monitor Driver schedules to ensure expectations are being met.
• Listen for cues that the driver is too sick, tired, or under the influence of drugs or alcohol. If any of those could be true, Dispatch Driver Supervisor must be prepared to pull the driver off the road and find an alternate plan for the load.
• Ensure Directions are available for Consignee. If drivers provide route corrections, update Google Drive for Samsara and in TMW.
• After-hours support is a critical piece of the service provided to Drivers and Quick-Way customers. This is a shared after-hours responsibility among the team, including holidays and weekends on a rotating schedule with other Dispatch team members. When On-call, the Dispatcher must make him or herself available to answer the phone.
• After-hours responsibilities that conflict with scheduled Paid Time Off (PTO) must be rescheduled by the employee in advance of the scheduled absence.
• After-Hours work must be accounted for using ADP for clocking in/out. This is subject to review and approval each week.

Responsible Care

• Coordinate the attendance of at least two (2) drivers in periodic Responsible Care 2.1 meetings.
• Provide insight to the Management Team when Safety related incidents occur, or additional information is required.

Driver Training

• Assist with Dispatcher Orientation for new Drivers by going over forms and processes related to dispatching. This includes but is not limited to various load documents and how to review them, fuel purchasing considerations, Routing, and more.

Education and Experience

• High School graduate or equivalent experience.
• Customer Service experience.
• Dispatch experience or knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits preferred.

Key Competencies

• Problem Analysis and Problem Solving
• Confidentiality and Discretion
• High Stress Tolerance
• Critical Thinking
• Planning and Organizing
• Effective Decision Making
• Adaptability
• Excellent Computer Skills
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

OTHER REQUIREMENTS

• Proficient in TMW Suite - Strongly Preferred
• Proficient or willing to learn Samsara and FourKites.
• Must be proficient in Microsoft Office Products – Word and Excel.
• Above average oral and written communication skills.
• Excellent attention to detail.
• Ability to perform 90% sedentary work.
• Field of vision must be adequate to observe up and down or right to left while eyes are fixed on a given point.
• Ability to process written and other materials visually.
• Physical efforts required include repetitive small motor activity, grasping, verbally communicating detailed and important information to others quickly and accurately, stooping, reaching, standing, lifting light objects less than ten pounds frequently, and may require climbing into the cab of a semi-truck occasionally.

WORKING CONDITIONS

• While performing the duties of this job, the employee is rarely exposed to moving mechanical parts and vehicles.
• The noise level in the work environment is usually moderate.
• Fast-paced environment with significant telephone and personal disruption.
• This position is prone to extremely high stress situations.
• The ability to complete multiple steps in a complex system performed with accuracy and speed is essential to the successful completion of tasks.
• Must be willing to work as part of the team to step in and assist or train when needed.

JOB PERFORMANCE STANDARDS

This job description is intended to describe the level of work required of the person performing the job, and the physical requirements normal to the position. Essential functions are outlined; other duties may be assigned as needs arise or as required to support the essential functions. Specific performance objectives will be developed each year to measure performance and will be reviewed on a Quarterly basis.

REASONABLE ACCOMMODATIONS

This description is not intended as a contract and is subject to change and revision. Any written contractual agreements will supersede this job description. All requirements may be modified to reasonably accommodate physically or mentally challenged employees.

EMPLOYER’S RIGHTS

This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. The employer has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.