BH Program Coordinator

Job Summary

The Behavioral Health Coordinator will provide a safe, supportive environment for Whole Family Health Center’s (WFHC) patients, acting as a liaison between clients and clinicians as they come to the office for services. Keeps patients engaged in their care; provides same-day care for patients in need who originally come in for medical appointments by reviewing skills, care plans, and/or connecting to resources. This is a position of trust.

Communication

Good oral and written communication skills are required for this position. Information must be exchanged using tact and persuasion appropriately. The person in this position must be able to communicate with the patients, staff, and others; and contribute to a positive environment. The ability to communicate in Spanish, Creole, or both is a plus but not required.

Key Responsibilities

• Greets patients, visitors, vendors and directs them to the appropriate staff members.
• Assist in keeping the office running efficiently by performing clerical duties, such as answering telephones, photocopying, faxing, and providing quality customer service.
• Ensures all patient information is captured into Phreesia and converted into Athena during the check-in process.
• Obtains patient demographic and insurance information, verifies insurance eligibility in advance, and enters accurate information in the electronic health record.
• Collect and process payment due for visit and complete daily reconciliation process.
• Process patients Sliding Scale program application and enter all necessary information in the EMR.
• Ensures waiting areas and reception areas are kept neat and clean.
• Assists in the delivery of behavioral healthcare including direct supervision of clients as part of the therapeutic behavioral health team. Communicates with Behavioral Health Practitioner/Behavioral Health Supervisor regarding behavioral observations and provides appropriate clinical interventions for managing client’s conduct as guided.
• Works with insurance plans and clinicians providing supporting documentation to obtain preauthorization of medications and/or services in accordance with payer guidelines.
• Welcomes patients and visitors in person or on the telephone, answering or referring inquiries.
• Comforts patients by anticipating patients' anxieties; answering patients' questions.
• Optimizes patients' satisfaction, provider time, and treatment room utilization.
• Keeps patient appointments on schedule by notifying provider of patient's arrival.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Maintains professional behavior, and attitude towards patients, visitors, and coworkers.
• Checks patients out and schedules follow up appointments as directed by the provider.
• Performs other duties and responsibilities as assigned.
• May occasionally need to travel from one clinic to another for coverage.

Education & Training

• 1 year experience medical front office or behavioral health setting (Preferred)
• High school diploma or GED required.

Experience

• One to three years of progressive work experience in a medical office setting.

Requirements

• Level 2 background clearance required.
• Proof of immunizations for MMR, HEP B vaccination, and either a history of chicken pox (varicella), or documentation of the varicella vaccine, and a PPD Test at time of hire.

WFHC is an EOC.