Housekeeping Associate

The role: As a Housekeeping Associate at SSC, you are responsible for handling all routine office duties and guest service requests. The person who fills this role will work closely with the General Manager (GM), maintenance, grounds, front desk crew, and other team members. This position is one of the faces of the campground and requires a highly organized individual with excellent customer service skills and a positive, can-do attitude!   This role offers the opportunity to be part of a dynamic team and contribute to the success of the campground.

Spacious Skies benefits from operating as a collective. While this position is for one specific location, opportunity may arise to participate in efforts and activity to help grow the brand and operations so we can all continue our leading position competing with industry giants! In some cases, this may include the opportunity to travel to work at a sister campground.

Responsibilities:

• Handle daily, weekly, and monthly stocking and cleaning duties as requested by manager  
• Clean and tidy all areas and accommodations to the standard cleanliness within time limits 
• Ensure housekeeping projects do not interfere with guests’ use of facilities and amenities 
• Maintain office equipment in good condition 
• Assist General Manager with Monthly Cleaning Supply Ordering and Inventory Stocking
• Maintain a high level of customer satisfaction and resolve any issues or concerns effectively. 
• Handle guest inquiries, requests, and complaints promptly and professionally. 
• Maintain effective communication with other campground departments, such as front desk and maintenance, to ensure a smooth guest experience. 
• Ensure compliance with campground policies, procedures, and safety regulations. 
• Other regular campground duties as needed 
• Foster a positive work environment, providing guidance and support to staff members
• Serve as the Manager-on-Duty in the absence of the General Manager, including carrying and/or managing the emergency/after-hours phone
• Address any issues in a timely fashion

Qualifications:

• Strong organizational skills and meticulous attention to detail 
• Prioritization and time management skills 
• Proven experience in a similar role, preferably in the hospitality or related industry
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Proficiency in campground management software and office software (e.g., Microsoft Office)
• Exceptional customer service skills
• Ability to work weekends, holidays, and varying shifts as needed
• Knowledge of local attractions and outdoor activities is a plus 
• Ability to thrive in a fast-paced, multi-stimuli, guest-focused environment 
• Excitement to work in a collaborative and ever-evolving environment 
• Ability to manage multiple projects, assignments and obligations
• Motivated by friendly and/or healthy competition
• Valid driver’s license 
• Ability to lift 50 pounds 
• Reliable transportation 
• Bilingual in either Spanish or French a major plus

Education/Experience:

• Must have high school diploma or equivalent 
• 1+ years customer service experience and exceptional customer service skills 
• Customer service attitude 

Accommodations/Working Conditions:

The Housekeeping Associate is a hybrid position the can work at the front desk if/when called upon. This position is primarily responsible for cleaning the camp store, lodging and amenities which require staff to work with cleaning chemicals and supplies. They are required to perform repetitive tasks using housekeeping tools and other machine as well as a computer and other office machinery.  They will deal with many customer inquiries, check-ins and check-outs and needs to maintain composure and professionalism at all times. 

Physical Requirements:

This position requires the employee to sit, stand and walk for extended periods of time on a regular basis. The employee must be able to perform a variety of tasks, some repetitive, and will be required to walk, sit, stand, lift, bend, etc., in the fulfillment of their job responsibilities.