Seasonal Proshop Admin Assistant

Job Description title: ProShop Administrative Assistant

DIVISION

ProShop

DEPARTMENT

Links

REPORTS TO

Director of Golf Operations

CLASSIFICATION

Non-Exempt

JOB SUMMARY

The ProShop Administrative Assistant position requires a great personality to be able to communicate with members and guests in a professional and courteous manner about current clothing trends and new fashions and the buying habits of our customers. This position must be willing to exceed member expectations regarding service and commitment; have proven interpersonal skills; and be self-motivated and highly personable. This individual will report to the Director of Golf Operations and work closely with the Golf Staff and Club Leadership.

ESSENTIAL JOB FUNCTIONS

• Creating a welcoming atmosphere to attract Links at Perry Cabin members and Inn at Perry Cabin guests.
• Assist the Director of Golf Operations in every phase of buying merchandise for the Pro Shop. Provide high quality and desirable merchandise while delivering first class customer service.
• Create appealing visual displays throughout the Pro Shop.
• Work within established branding guidelines on all collateral and logoed merchandise products.
• Prepare staff schedules and uniform purchasing for all departments.
• Understand/update all policies and procedures including rules and regulations.
• Managee inventory levels by placing fill-in merchandise orders. Constantly monitor and update Open to Buy.
• Manage special orders for members/guests.
• Meet with vendors to view upcoming product lines and source new vendor merchandise. Stay on top of new merchandise trends and fashions. Schedule and organize product/apparel training sessions for Golf Shop staff.
• Spend quality time in the Golf Shop to get to know the Members and their preferences. Collect comments and opinions from Members on current and new clothing lines and accessories.
• Manage the receiving of all merchandise, price, display, rotate and refresh Pro Shop daily, weekly, monthly. Spot check merchandise for damage and shortages.
• Manage Inventory Control for the Pro Shop, Food and Beverage. Record on inventory log sheets and determine variances. Submit departmental transfers to accounting department.
• Manage the POS System, train new employees, trouble shoot issues, ensure transactions are completed properly, correct issues made by fellow employees. Assist customers with questions pertaining to past transactions or membership statements.
• Operate Pro Shop cash wrap during busy times, breaks, tournaments, and outings. This includes cleaning, answering phones, changing phone messages, scheduling golf starting times and collecting payments.
• Instrumental in helping with Links at Perry Cabin tournaments, events, member functions, and social evets at Inn at Perry Cabin. Assist with tournament and event schedule. Attend planning meetings.
• Responsible for collecting information for newsletter, editing, and sending to members through Canva.

PREFERRED QUALIFICATIONS

• Retail and/or hospitality experience is preferred.
• Golf experience preferred but not mandatory.
• Exceptional communication and customer service skills.
• Enthusiastic positive person who embraces work with a sense of urgency and persistence.
• Exhibits strong attention to detail and accuracy, as well as very strong organizational skills.
• Commitment to high level of service and professional appearance and presentation.
• Retail merchandising and customer service experience.
• Ability to manage and operate a Point-of-Sale system (ResortSuite), Golf Genius Tournament Management)
• Working knowledge of Microsoft software applications (Word, Excel, Outlook, PowerPoint, Publisher)

WORKING CONDITIONS

The working conditions described below are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equipment to Be Used

• Standard office equipment, including telephone, computer, calculator, fax, and computer programs including Microsoft Word, Excel, PowerPoint, and email.

Physical & Mental Requirements

• Regularly required to stand, walk, talk, and hear; frequently required to use hands to fingers, handle, feel and reach with hands and arms; frequently required to sit, climb or balance, stoop, kneel, and crouch. Requires manual dexterity sufficient to operate standard office equipment. Requires normal range of hearing and vision.
• Must be able to resolve problems, handle conflict, and make effective decisions under pressure.

Work Environment

• Daily exposure to direct sunlight, high humidity, extremes of heat and cold, noise, paint, and other exposures associated with the golf course environment.
• The work environment may involve varying conditions and circumstances with guests, staff, visitors, government agencies, etc.

This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform any other related duties, as may be required by their supervisor. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

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