Relationship Development Manager

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, content restoration, and reconstruction. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada. From flooding to fires and frozen pipes, Paul Davis responds with 24-hour emergency service to restore calm in the most chaotic of events. We are here to serve in every capacity, providing excellent customer service and a quality product. We continually strive to maintain excellence and experience that is second to none. Passion for quality drives everything we do.

We aim to be the Employer of Choice in our community by committing to each employee. We have competitive compensation, on the job training with the opportunity to grow and advance in our exciting business! We offer a competitive benefits package, which includes health, dental, vision-, FSA-, Short- and Long-Term Disability, Life Insurance, PTO and more! All of this, partnered with an incredible Company culture!

We are excited to announce the opening for a Business Development Manager to work Monday-Friday, 8am 5pm, with flexibility to work additional time frames and hours. This position will be responsible for establishing new partnerships and strengthen relationships within the insurance claims, commercial and industrial sectors such as: Schools, Hospitals, Facility Managers, Industrial clients, Business Executives, Property Managers, Adjusters, Brokers, and Risk Officials. The ideal candidate for this role will have confidence in their ability to establish and maintain relationships, and a passion for growth and success. If you are looking for a career that will provide a deep satisfaction of helping others and building relationships of a lifetime, come join us!

Basic Functions: Retain and grow existing relationships with current strategic accounts
Onboard and train clients and Paul Davis team on service level agreements (SLAs)
Takes responsibility for communicating to key accounts regarding ongoing projects., WIP and JPS Reports.
Recruits and Supports new strategic relationships as needed.
Supports and assists the overall Relationship Development Team (RDT)
The Strategic Account Executive will be expected to take on additional responsibility over time based upon their desire, initiative & performance.
This role is ever evolving, and functions may be added/removed over time

Basic Requirements: High School Diploma or equivalent
Associates or bachelors degree is desired especially in area of Marketing
Experience in marketing and customer service.
Highly Organized and versed in prioritization of tasks.
High level Communicator
High aptitude in Microsoft office suite & Office 365
Appropriate Attire
Fun and Outgoing Personality
2 year Non Compete Agreement on file

Evaluated On: Total Sales revenues vs goals
Revenue growth of accounts from year over year.
Skill Development versus Annual Skill Development Goals
Performance in alignment with the job description
Behaviors aligned with the Vision, Mission, Values, 10 Serving Basics and Brand Promise
Commitment to team

Overall Primary Duties: Grow the Strategic Account Relationships based on sales from prior years
Retain lasting relationships with key commercial accounts to capture new revenue through new and existing relationships with association / property managers.
Set proper expectations with association managers/ property managers
Teach, Train and Onboard New, and Existing Accounts
Brand the Paul Davis name by being involved in MHA, BOMA, CAI and being committed to Boards. Not limited to.
Review, Update and Manage RMS and Salesforce software
Maintain Commercial Sales Budget monthly and yearly and provide input when requested.
Work directly as a contributing team member with RDT.
Work directly with Team Leads and project management teams to ensure a positive client experience.
Maintain a strong relationship field presence, while balancing the necessary desk work required for admin and follow up.

Secondary Duties:
Participate in on call rotation.
Supports in Recruit new key accounts that align with the Paul Davis way.
Supports in Building, creating, and execute SLA with new Strategic Accounts
Participate in Relationship Development events
Create and Manage EPP for Strategic Accounts
Professionally handle and resolve all complaints in a timely fashion.
Supports RPMs in setting proper expectations with clients.
Supports RPMs in Obtaining (where applicable) and ensure collection of all work authorization and other documentation from clients for all services.
Ability to teach PMs in scoping, gathering required information needed, and working with estimators to complete the final scope of work, including preparing change orders and/or supplements on all projects.
Ability to teach PMs how to review & provide feedback on all estimates.
Review all documentation of onsite visits, project updates, compliance tasks, progress dates, and notes in RMS regarding key accounts.
Provide feedback to other management based on observations from the field and the relationship.
Learn and work with Priority Management principles to create default schedules for your own time that properly allocate slush time.
Attend Bi-Weekly Relationship Development Team Meetings
Attend Bi-Weekly GS&R
Share your office365 calendar with your supervisor on an ongoing basis.
Follow all other company policies and procedures as communicated in the All-Team Handbook (Employee Handbook)

High Level Job Responsibilities Include: Participate with on-site visit when a loss comes in and support account and team to deliver best in class results.
Participate in emergency services when an All Hands-On Deck scenario arises.
Participate in ongoing problem solving and practicing continuous improvement of the team and company.
Participate in Paul Davis social events, Goal Setting and Review, All Team Meetings and as many other opportunities as possible to engage with the rest of the team.
Hours: This is a full-time position.
Hours required will vary and will often require travel to customer locations typically within a couple hour radius of the home office.
Reward: Compensation is evaluated on annual basis in quarter 1 of each year after a full year is completed.
Promotions and advancement within the position bring progressively greater challenge, learning & responsibility.

Physical Requirements: Able to lift 50 pounds and carry at least 20 feet
Able to climb 2 flights of stairs while carrying 30 pounds.
Able to traverse water, fire, and smoke damaged flooring