Customer Support Associate

Veritext is the global leader in legal litigation and deposition solutions providing the most skilled court reporters, advanced technology and unparalleled service to help our clients achieve successful outcomes anytime and anywhere!

Overview:

Providing our clients with exceptional service is the foundation of our business. As a Customer Support Associate, you’ll play a crucial role in assisting our internal and external clients in all aspects of the sales process, including research, analysis and proposal and event support.

What you'll do:

• Assist Account Executives with the creation of the pricing proposals, ordering marketing materials, event preparation, and supporting client depositions
• Complete and submit sales proposals to clients, while maintaining an electronic folder of all client pricing proposals
• Perform training to external clients including but not limited to Zoom demonstrations, ES Client Demonstrations, Train Witness and My Veritext Demonstrations
• Review and respond to requests for service proposals submitted by potential corporate clients
• Research size and scope of respective clients to properly align revenue to internal organizational structure and effectively maximize client growth and retention
• Provide support across various Sales related workflows and projects, continuously working to enhance job knowledge while bringing value to the organization
• Act as a subject matter expert for using technology tools and sales reporting, i.e. Salesforce, Marketo and other resources as appropriate
• Maintain up-to-date knowledge of Veritext products, services, policies and best practices to provide a high level of support to clients, partners and internal sales team
• Build and maintain positive relationships with our clients; surpass their expectations by anticipating their future needs

Who you are:

• Driven, proactive and customer service oriented with strong interpersonal skills
• Knowledgeable of or eager to learn the sales cycle; accepts direction and guidance with grace
• An excellent eye for detail with superior written and verbal communication skills
• Extremely organized with the ability to multi-task and manage your time efficiently in a fast-paced environment

If you don’t meet 100% of the above requirements, please consider applying. We are willing to train and coach the right person to be successful in this opportunity.

Benefits:

• Competitive compensation and total rewards package
• Comprehensive medical, dental and vision insurance
• Hybrid work structure (two days in the office, three days working remotely)
• Paid Time Off to rest, relax and pursue special interests outside of work (8 paid holidays, 3 personal days, vacation, sick and discretionary time)
• Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists/therapists (app based, virtual counseling, daily emails, live and on-demand content, and more)
• Matched 401(k) to help you save for your future
• Pet insurance to help your pet(s) live a long and happy life
• Flexible Spending Accounts (healthcare, dependent care, transit & parking)
• Company-paid life insurance as well as short-term and long-term disability insurance
• Learning and development opportunities to advance both personally and professionally
• Veritext Summer Camp – a fun-filled culture building and learning experience
• Generous employee referral program, tuition reimbursement program, employee contests, social opportunities and more!

Veritext aspires to create a community based on collaboration, innovation, creativity and belonging. Our collective success depends on the robust exchange of ideas – an exchange that is best when the rich diversity of our perspectives, backgrounds and experiences flourish. To achieve this exchange, it is essential that all individuals and stakeholders feel and experience an environment where they are welcome, safe, secure, and heard. As such, we do not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment.

Veritext participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Veritext participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU.