Front Desk Receptionist

Job Title: Front Desk Receptionist

Department: Practice Non-Clinical

Reports To: Office Manager

FLSA Status: Non-exempt

Position Summary: The Front Desk Receptionist answers the telephone according to practice protocol and properly routes and triages messages as needed. The individual will register patients in a friendly, professional, timely, efficient manner and will properly verify/update all patient demographics, HIPAA, and insurance information. The Front Desk Receptionist will collect any past-due balances, deductibles, insurance co-pays and/or out-of-pocket charges as needed from the patient. The individual is responsible for verifying all patient insurance eligibility and securing referrals and authorizations as needed. On a daily basis, this position is responsible for the accurate end-of-day patient, cash, and insurance reconciliation. The Front Desk Receptionist schedules appointments according to the provider template.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ensure the front desk is neat, presentable, and equipped with all the necessary supplies. Ordering office equipment and supplies as directed by the Office Manager when needed.

• Performs all front desk responsibilities as requested in accordance with practice’s policies and procedures. Duties include answering the telephone and triaging messages as needed. Also includes managing correspondence, emails, letters, and packages for appropriate distribution.

• Explains financial policy to patients, ensuring patient signs the financial policy and discusses the patient’s financial responsibility for co-pays, coinsurance, deductibles, and payment due at time of visit.

• Collects copays, coinsurance, deductibles, past due balances, and post payments at the end of the day.

• Verifies and updates all demographic and insurance information into patients’ Electronic Medical Record (EMR)

• Confirms the patients’ scheduled appointments.

• Maintenance of patient's chart regarding patient demographics, billing information and obtaining necessary consent form signatures.

• Complies with all OSHA and HIPPA policies along with all policies and procedures established.

Qualifications and Skills

• Excellent organizational, multitasking and time-management skills, with the ability to prioritize tasks.

• Ability to be resourceful and proactive when issues arise.

• Must be able to always display courtesy and sensitivity. Manage difficult or emotional customer situations. Meet commitments. Respond promptly to customer needs. Team player.

• Performs all other duties assigned by management team.

Education/Experience:

High school diploma or general education degree (GED). At least 1 year work experience in a medical office environment as a receptionist with knowledge of EMR, medical terminology and HIPPA regulations

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Work Environment:

The noise level in the work environment is usually moderate.

Physical Demands:

While performing the duties of this job, the employee is regularly required to sit; talk and hear and use hands to finger, handle, or feel. The employee is occasionally required to stand and walk. The employee must be able to occasionally lift and/or move up to 15 pounds.