Front Desk Associate - Opener/Front Desk Associates

Reports to: General Manager

Front Desk:

Job Summary

The Front Desk and Kid Care Associates will be responsible for superior customer service to current CLUB4 Fitness members as well as prospects seeking to join during the first few staffed hours of CLUB4 Fitness facilities during the week or are tasked with playing with and entertaining members' children while they work out at the CLUB facility.

Responsibilities of Front Desk Associate

FRONT DESK Associate (Schedules may vary as staffing needs change)

1. Greet members, prospective members, and guests, providing exceptional customer service.

2. Handle all front desk related activities including:

3. Answer phones in a friendly manner and assist callers with a variety of questions.

4. Check members into the PEAK/ABC IGNITE purchasing system.

5. Assist with the new membership signing-up process.

6. Take prospective members on tours of the Club facility.

7. Update member account information, as needed.

8. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager, as needed.

9. Assist in maintaining the neatness and cleanliness of the Club.

10. Complete daily Club cleaning assignments.

Child Care Associates...

Examples of Work

1. Arrive at work promptly at scheduled time, wearing proper uniform, ("The Club" t-shirt, black or khaki pants or shorts); Club hat only
2. Greet children and parents/members when they arrive;
3. Assist children and babies with daily tasks, (assisting with jackets, shoes, snacks or toys which cannot be reached);
4. Contact parent/member when a diaper needs to be changed;
5. Organize and initiate playtime activities;
6. Monitor and control the behavior of the children;
7. Organize, store, and sanitize all play equipment daily;
8. clean at the end of shift;
   • Clean and disinfect bathroom
   • Clean windows
   • Dispose of trash
   • Vacuum carpet
   • Disinfect desks, chair swings, cribs, etc.

Education and/or Experience:
HS Diploma or equivalent

Certificates, Licenses, or Registrations:

1. Current certification in infant/Child, preferred
2. CPR, First Aid and AED

Knowledge, Skills, and Abilities:

1. Be enthusiastic and constantly alert;
2. Capable of taking, listening, watching, and interacting with various age groups of children for various periods of time;
3. Ability to anticipate and prevent potential problems;
4. Appropriately handle disruptive children;
5. Maintain Patience and energy throughout a shift;
6. Ability to communicate effectively with parents/members, children, co-workers and management.

Physical Requirements:
These physical requirements are not exhaustive and additional job-related physical demands may be added to these if the need arises. Corrective devices may be used to meet these physical requirements.

While performing the duties of this job, the employee is regularly required to sit or stand; reach with hands and arms;and talk or hear. The employee is required to frequently walk. The employee will occasionally stoop, kneel, or crouch. The employee must be capable of lifting and or moving up to 30 pounds.

Work Environment:
Shift hours that may be required to work are generally four (4) hour shifts and are often reflective of the below:

• Monday - Saturday, 8 a.m. to 12 p.m.
• Monday - Thursday, 4 p.m. to 8 p.m.
• Fridays -- 2 p.m. to 6 p.m.

When the childcare traffic has slowed down, you may be able to leave earlier than your scheduled time provided the number of kids to watch does not grow to require the extra help and there are no pressing projects or cleaning work to be done within the CLUB4 facility.
No studying or use of cell phones allowed during scheduled shifts! Full attention needs to be given to every child and infant at all times.

This Job Description does not constitute and employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.