Commercial Customer Service Coordinator

Commercial Customer Service Coordinator

Type: Direct Hire, Full time, 100% in office

Location: Asheville, NC

Our client s a leading provider of innovative door systems solutions, dedicated to enhancing security, efficiency, and convenience for their commercial and residential clients. With a commitment to excellence and customer satisfaction, they pride themselves on delivering high-quality products and exceptional service.

Seeking a dedicated and customer-focused individual to join our team as a Customer Service Coordinator. In this role, you will be the primary point of contact for our clients, ensuring their needs are met with professionalism and efficiency. You will play a crucial role in maintaining positive customer relationships and facilitating smooth communication between our clients and internal departments.

Responsibilities:

• Serve as the main point of contact for customer inquiries, orders, and service requests via phone, email, and in-person interactions.
• Coordinate with internal departments such as sales, operations, and technical support to ensure timely and accurate responses to inquiries and requests.
• Process orders, quotes, and service requests accurately and efficiently.
• Maintain up-to-date records and documentation to ensure accuracy and compliance with company standards.
• Proactively follow up with customers to ensure satisfaction and address any outstanding issues or concerns.
• Assist in identifying opportunities for process improvement and contribute to ongoing initiatives to enhance the customer service experience.
• Collaborate with sales team to support customer retention and identify upsell opportunities.
• Cross train and contribute where needed on site (could include occasional light warehouse duties)

Qualifications:

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• Physically able to lift 50 to 100 pounds
• Previous experience in customer service or related field, preferably in a manufacturing/construction/service scheduling environment.
• Excellent communication and interpersonal skills, with the ability to build rapport and effectively communicate with customers and internal stakeholders.
• Strong organizational skills and attention to detail, with the ability to multitask and prioritize in a fast-paced environment.
• Proficiency in Microsoft Office Suite and experience using CRM or ERP systems preferred.
• Ability to work independently and as part of a team, with a positive attitude and a willingness to learn and adapt.
• Commitment to providing exceptional customer service and a passion for exceeding customer expectations.