Program Support Analyst

Job description

JOB SUMMARY: The Program Support Specialist supports the mission of client by providing operational support to the workforce center staff and provides technical support for workforce customers.ESSENTIAL FUNCTIONS:

• Reviews and examines compliance reports to ensure alignment with program requirements. * Monitors contacts and communications with customers. Coordinates required participation hours for customers and files documentation in the customer's original case file.
• Participates in customer hearings and submits relevant documentation to appropriate parties. * Seeks out new ways to improve workforce services to meet labor market needs.
• Performs other related duties as assigned.

REQUIRED SKILLS/ABILITIES:

• Knowledge of workforce development.
• Knowledge of word processing, spreadsheet, technology, and computer skills.
• Exceptional customer service and interpersonal skills.
• Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented.
• Excellent verbal and written communication skills, to include documentation.
• Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.
• Ability to develop strategies and solutions.

EDUCATION AND EXPERIENCE:

• High School Diploma or GED required.
• Valid driver's license and proof of insurance with safe driving record.
• One year of relevant experience preferred.
• Bilingual in English and Spanish strongly preferred.

Job Types: Full-time, Contract

Pay: $19.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to Relocate:

• Port Arthur, TX 77642: Relocate before starting work (Required)

Work Location: In person