Help Desk Tier 1 Technician

At CTMS, we understand that it's not just about the technology; it's about the people behind it. Our commitment to exceptional customer service sets us apart from the rest. We believe in fostering a supportive and collaborative environment where your skills and ideas are valued.

CTMS is looking for an entry level IT Help Desk Tier 1 Technician to provide internal support for service contract customers. Help Desk Tier 1 Technician candidates should have a mix of technical and customer service skills, and be passionate about technology and helping people. We support both Macs and PCs, BYOD, printer, faxes, copiers, etc. Strong Organizational skills are a must!

The salary range for this position is $36,000-$44,000; commensurate with experience. 

Help Desk Tier 1 Technician Basic Function/Responsibilities:

• Answer incoming calls from clients and starting basic evaluations
• Work within CTMS suite of productivity applications. ConnectWise, N-Central, ITGlue, Check-MK, Observium, Office 365 Portal.
• Follow up on outstanding requests and ensure timely resolution
• Create accounts and configure hardware as part of on-boarding process
• Setup and configure Windows desktop operating systems.
• Manage and monitor internal assets to ensure accurate inventory records
• Other duties may be added and/or assigned as needed

Help Desk Tier 1 Technician duties include but are not limited to:

• Ability to navigate Windows Desktop Operating Systems.
• Basic understanding of TCP/IP and networking protocols.
• Basic understanding of applications such as email, Microsoft office.
• Ability to load and install client applications.
• Ability to install and diagnose printers and printing issues.
• Ability to diagnose issues with Windows services.
• Understanding of basic windows security features. Ability to work with Antivirus tools, and virus removal tools.
• Ability to install and configure Windows Desktop Operating Systems.
• Basic knowledge of Windows Powershell command basics.
• Basic knowledge of WiFi concepts (WPA).
• Basic knowledge of Active Directory – Create users, edit users, join computers to domains, setup profiles.
• Ability to communicate with clients, show patience and good oral skills.
• Good organizational and time management skills – Keep time and work on tasks efficiently.

There are many opportunities for advancement based on experience, and technical education, and certifications..

Other Requirements:

• Must be a U.S. Citizen, Permanent Resident, or and have a valid permit to work in the United States.'

Compensation details: 37000-44000 Yearly Salary

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