IT Specialist

IT Specialist Job Summary The IT Specialist is a dynamic and proactive professional dedicated to providing comprehensive IT support to our contracted clients. This individual must possess a high level of motivation, exceptional organizational skills, and a friendly demeanor. Responsibilities include, but are not limited to, desktop and laptop imaging, end-user deployments, software installation, conducting updates and upgrades, and assisting Systems Administrators in preliminary troubleshooting. The role requires transportation of equipment, managing inventory/retirement of IT assets, documenting processes and will actively participate in computer-related projects, such as the University security initiative rollout and toolset maintenance. The successful candidate will engage directly with clients through face-to-face interactions, telephone, email, Microsoft Teams, or remote connection communications, ensuring a responsive and client-focused service. Guidance and direction will be provided by Systems Administrators and department managers to facilitate the IT Specialist's integration and effectiveness within the team. This is an onsite position which may require on-call responsibilities. Responsibilities • Image, configure, deploy and support desktop, laptop, iPad, cellphone, software/operating systems, disk storage connectivity, etc. • Manage and maintain Microsoft Windows and Apple OS systems. • Track and document problems, issues, settings and solutions for IT systems. • Review and create process and procedure documentation. • Perform inventory and retirement processes. • Expected to be available outside of normal business hours for client needs, events or for server or desktop upgrades or updates which need to be completed outside of normal business hours. • Utilize the department ticketing system to track work tickets and time. • Assist Systems Administrators with trouble shooting, client interactions, machine deploys and application support. • Work as a team member as well as autonomously. • Travel on and off campus locations using personal vehicle for IT support and equipment transport. Minimum Qualifications Requires a bachelor’s degree or equivalency or equivalency (one year of education can be substituted for two years of related work experience) and 0-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within areas of specialty. Preferences • Three years of computer support related experience • ITIL Foundations Certification • A+ MCSE, or other applicable certifications • Microsoft Windows and Apple OS troubleshooting • MDM experience Special Instructions Posted Salary Range: $40K-55K Environment: Will require lifting, bending, reaching, crawling under desks, repetitive desk work such as typing and long term sitting. Requisition Number: PRN38217B Full Time or Part Time? Full Time Work Schedule Summary: M-F 8-5 Department: 01555 - UIT INFRASTRUCTURE & OPS Location: Campus Pay Rate Range: $40,000 to $55,000 Close Date: Open Until Filled: Yes To apply, visit https://utah.peopleadmin.com/postings/163074 jeid-122f2d84edd4424294c73b31c7859d9c