Customer Support Agent

TEKsystems has an exciting opportunity for a customer support agent for a national product servicing company. Please apply if you are looking to gain experience in a professional office setting and have a call center or retail experience.

Description:

Handling work ticket orders for national accounts received electronically or by phone, a lot of the calls can be outbound in nature.

High volume position - 150 inbound and 25 outbound calls/day

Qualifying/verifying customer requests.

Checking technicians in and out, and booking/dispatching purchase orders to subcontractors or divisions in a timely manner.

Effectively managing Customer Requests for service by ensuring prompt, knowledgeable service to the customers’ satisfaction.

Other duties as assigned

Tuesday-Saturday 1pm-10pm shift.

Additional Skills & Qualifications:

1+ year of customer service experience

Proficient in Microsoft programs

Attention to detail

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.