PC / Deployment Technician

Role: PC / Deployment Technician

Project Overview: is upgrading their EHR (Electronic Health Record) system. In preparation for their Go-Live, TEKsystems will partner with to ensure their infrastructure meets the operational requirements of select software vender (Epic Systems). TEKsystems is needing a large team of tier I hardware technicians for phases I- V phases.

will break the work into 5 Phases:

1. Inventory: document all hardware and peripherals so the environment can be assessed and remediated to prepare for Epic Go-Live.
2. Assessment: validate all hardware and peripherals meet or do not meet technical requirements to comply with the Epic EHR system.
3. Deployment: install and deploy the newly acquired hardware and peripherals in preparation for Technical Dress Rehearsal (TDR) and Epic Go Live.
4. Technical Dress Rehearsal (TDR): Epic capable devices need to be tested for all documented functions
5. Go-Live Support: offer last minute deployment, testing, configuration or routing to sites and devices prior to Epic software cut over and production usage. In addition to activities immediately prior to ‘go-live’, this team is a surge support function for sites once on the software. This team takes direction from the command center and can be rapidly mobilized for onsite device troubleshooting and installation or reconfiguration.

Top Skills:

1. PC Break/Fix Experience
   1. Looking for 1 of 3:

i. PC break/fix in a professional setting

ii. Completed their education – bachelors or associates in computer science or CompTIA Certifications (A+, N+, Sec+, etc.)

iii. High technical aptitude, built their own computer, can showcase their technical ability through screening questions

1. Customer service skills (relatable, reassuring, empathetic, strong communication skills, great listener, asks great questions)
2. Cultural fit (great personality, go getter, open to asking for help, know that they don’t know everything, motivated, can take constructive criticism, able to mesh with a team, not a loner, putting others first)

Job Description (Phases I-V):

• Inventory & Assessment: Tier I Technician will inventory hardware, collect data, and input into database systems – will follow an assessment checklist information validation and phase execution
• Deployment: Tier I Technician will Image, Deploy and Install all devices on the daily pick lists, update Quickbase with all activities performed each day, and unbox equipment, breakdown the packaging materials and dispose of refuse
• Technical Dress Rehearsal: Tier I Technician will be testing workstations and peripheral devices, executing Epic test scripts, to ensure printing queues are created and printers are mapped to the correct workstations, and peripheral devices are working as expected.
• Go-Live: Deploy, test, configure last minute devices prior to Epic software cut over and production usage, then provide on-demand support post Go-Live to end users

Qualifications:

• Working knowledge of Microsoft Office Suite
• Strong computer skills and aptitude
• Basic networking skills
• Quickly and accurately enter data into database
• Strong attention to detail
• Analytical thinker and problem solver
• Demonstrate initiative, self-motivation and personal responsibility
• Ability to build strong relationships with team, internal business partners, and end users
• Ability to effectively manage multiple tasks and obtain results by established deadlines
• Ability to quickly learn new systems, tools, methods, and processes
• Strong interpersonal and teamwork skills
• Ability to effectively work both independently and as a team member

Additional Items:

• Will be interacting with everyone in the hospital (patients, doctors, nurses), to include close proximity to patients. Trinity is taking strict health and safety precautions as it relates to COVID-19. Will be very rewarding but also very high stress.
• Ability to be on feet all day
• Need to be able to lift 50+ lbs.
• Must have reliable Transportation

Compliance:

• Medical screenings: TB test, MMR Titer, Varicella Titer, Tdap, Annual Flu
• COVID vaccination required (fully vaccinated
• Drug test required: no marijuana check
• Background Check Required: 7 year