VP, Market Operations

Job Summary:

The Vice President, Market Operations is responsible for developing the overall market program strategy and business objectives; lead the alignment and collaboration to establish CareSource as the industry leader in member and provider engagement, member and provider experience, and plan management in the market.

Essential Functions:

• Develop the overall market program strategy and business objectives; lead the alignment and collaboration to establish CareSource as the industry leader in member and provider engagement, member and provider experience, and plan management in the market
• Primary responsibility for translating business/program vision and strategy into operational tactics and building the necessary organizational support and infrastructure
• In new markets, lead program implementation, allocate implementation team resources, and facilitate ongoing operations; establish post-implementation strategy and goals to mitigate program risks
• Ongoing responsibility for day-to-day program operations for market, including establishing and overseeing controls to ensure requirements are in place
• Responsible for leading regular market business reviews with various stakeholder groups (including, but not limited to, human resources, information technology, finance, Business Partner Group, quality improvement, and Care Management) to ensure market requirements are being met
• Develop, translate and execute key strategies or functional/operational requirements for market
• Facilitate leadership team in the establishment of organizational goals and priorities to align and focus the organization
• Ensure market operations achieves its short- and long-term strategic priorities with maximum effectiveness and efficiency
• Oversee allocation of staffing resources and responsibilities for market operations
• Initiate and oversee operational plans and initiatives to create cross-functional capabilities required across key functional areas
• In collaboration with corporate compliance, escalate key issues and work to resolve to maintain contract compliance and responsiveness, develop and maintain in-depth knowledge of the company's regulatory environment, and assist in transforming regulatory procedures into polices, plan changes, reporting or other operational outcomes
• Collaborate with Finance and Data Management to develop internal reporting for ongoing management as well as production of external reporting for compliance
• Work with management to oversee departmental finances/budget and sales forecast/budget are met
• Perform any other job duties as requested

Education and Experience:

• Bachelor of Science degree in finance, business, or health care field or equivalent work experience is required
• Master's degree is preferred
• Five (5) years of health plan operations (IE - claims, enrollment, provider agreements, etc.) experience is required
• Five (5) years of leading division and corporate initiatives to drive systemic change and consumer adoption of health insurance and engagement initiatives is required
• Five years of management experience in managed care setting is required

Competencies, Knowledge and Skills:

• Intermediate proficiency level with Microsoft Office
• Knowledge of full range of product requirements from regulatory, operations, clinical, reporting and compliance
• Critical listening and systematic thinking skills
• Ability to attract, manage and develop team members; Inspirational Leadership
• Ability to maintain confidentiality and act in the company's best interest
• Oral, written, and interpersonal communication skills
• Leadership experience and skills
• Energetic, enthusiastic, and politically astute
• Ability to act with diplomacy and sensitivity to cultural diversity
• Responsive to a changing environment
• Health Plan Financial & Administration Management Acumen
• Strategic management skills
• Conflict resolution skills
• Planning, problem identification and resolution skills

Licensure and Certification:

• To help protect our employees, members, and the communities we serve from acquiring communicable diseases, Influenza vaccination is a requirement of this position. CareSource requires annual proof of Influenza vaccination for designated positions during Influenza season (October 1 - March 31) as a condition of continued employment. Employees hired during Influenza season will have thirty (30) days from their hire date to complete the required vaccination and have record of immunization verified.
• CareSource adheres to all federal, state, and local regulations. CareSource provides reasonable accommodations to qualified individuals with disabilities or medical conditions, sincerely held religious beliefs, or as required by state law to enable the employee to perform the essential functions of the position. Request for accommodations will be completed through an interactive review process.

Working Conditions:

• General office environment; may be required to sit or stand for extended periods of time
• Ability to travel as required by the needs of the business

Compensation Range:
$150,000 - $300,000. CareSource takes into consideration a combination of a candidate's education, training, and experience as well as the position's scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. We are highly invested in every employee's total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type:
Salary

Competencies: