Customer Service Representative - Part-time

Description:

A Full-service home medical equipment company, offering ocean home health products, sleep therapy supplies, bed lifts, seat lift chairs, bath aids, CPAP machines, ventilators, and breast pumps.

Job Description/Day-to-day (on call information below):

•Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients

•The Customer Service Specialists works in a fast-paced environment answering inbound calls and making outbound calls

•May be responsible for obtaining, analyze, and verify the accuracy of information received from referrals, create orders, and or schedule the patient to receive equipment as ordered by their doctor

•Customer Service Specialists should educate Patients of their financial responsibility when applicable

•Develop and maintain a working knowledge of current products and services offered by the company

•Answer all calls and emails in a timely manner, in adherence to their goals

•Document all call information according to standard operating procedures

•Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs

•Process orders, route calls to the appropriate resources, and follow up on customer calls where necessary

•Review all required documentation to ensure accuracy

•Accurately process, verify, and/or submit documentation and orders

•Complete insurance verification to determine the patient’s eligibility, coverage, co-insurance, and deductibles

•Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required

•Must be able to navigate through multiple online EMR systems to obtain applicable documentation

•Verify insurance carriers are listed in the company’s database system, if not request the new carrier is entered

•Responsible for contacting patients when documentation received does not meet payer guidelines to provide updates and offer additional options to facilitate the referral process

•Facilitate resolution of customer complaints and problem-solving

•Pays attention to detail and has excellent organizational skills

•Actively listens to patients and handles stressful situations with compassion and empathy

ON-CALL ONCE THEY GO DIRECT:

They have a rotation sign up sheet where employees from all locations give their availability or unavailability for the coming month. They will be able to work remote during their on-call days. They will be working "on call" 1-3 times per month. Some people genuinely enjoy it, so that allows other people to not have to do it as much. They will log their hours for however long they are on the phone with each customer, sometimes there will be days they do not receive a single call. For the time they log, they will receive their hourly wage. Even if they do not take ANY calls, they will still receive their stipend (see below). They don't necessarily need to be at home for these days, but they MUST be somewhere with their computer/wi-fi and it must be a private area due to the confidential information they will be discussing over the phone.

- M-F 5pm-9pm with a $25 stipend

- Sat and Sun 9am-9pm with a $60 stipend

Skills:

Customer service, Data entry, Microsoft office, administrative customer service, Inbound call, Troubleshooting, Desktop, Service, Customer service oriented, Health care, front desk, brightree, Help desk support, Support, Customer support, Help desk, Call center, Windows

Top Skills Details:

Customer service,Data entry,Microsoft office,administrative customer service,Inbound call,Troubleshooting,Desktop,Service,Customer service oriented

Additional Skills & Qualifications:

Qualifications

Excellent customer service skills

Analytical and problem-solving skills with attention to detail

Decision Making

Excellent ability to communicate both verbally and in writing

Ability to prioritize and manage multiple tasks

Proficient computer skills and knowledge of Microsoft Office

Solid ability to learn new technologies and possess the technical aptitude required to understand the flow of data through systems as well as system interaction

Work well independently and as part of a group

Ability to adapt and be flexible in a rapidly changing environment, be patient, accountable, proactive, take initiative and work effectively on a team

High School Diploma or equivalent

One (1) year work related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.