Service Associate

About Us: Michigan Solar Solutions is a rapidly growing solar energy company dedicated to providing sustainable energy solutions to homeowners across Michigan and beyond. Backed by industry leaders and driven by a commitment to excellence, we are seeking passionate individuals to join our team and contribute to our mission of building a brighter, greener future.

Job Description: As a Service Associate at Michigan Solar Solutions, you will play a pivotal role in delivering exceptional customer service and ensuring smooth operations. From addressing customer inquiries to troubleshooting solar-related issues, you will have the opportunity to make a meaningful impact while building a rewarding career.

· Provide outstanding customer service by responding to inquiries and resolving issues in a timely and courteous manner.

· Collaborate with internal teams to set and achieve goals, facilitate vendor communication, and support sales initiatives.

· Utilize problem-solving skills to troubleshoot and resolve solar-related issues effectively.

· Contact solar manufacturers to run diagnostics and submit warranty claims on behalf of the customer.

· Maintain accurate documentation using Microsoft Office applications and CRM systems. Add new customers and relevant information to the CRM system (Sunbase).

· Maintain and update customer records in the CRM to ensure accurate and current information.

· Answer scheduling inquiries via email and phone.

· Handle the processing tasks for completed work orders on OneDrive

· Upload scheduled dates and work orders to 3rd party portals.

· Perform other administrative tasks when required

· Positive attitude with a proactive approach to problem-solving.

· Strong organizational skills and ability to manage multiple tasks.

· Excellent communication skills and a customer-centric mindset.

· Proficiency in Microsoft 365, Excel, and Word.

· Previous experience in customer service and familiarity with CRM systems preferred.

· Competitive hourly pay with full benefits after 90 days of service.

· Flexible scheduling to promote work-life balance.

· Opportunities for continued education, professional development, and reimbursement.

· Join a supportive and inclusive team environment with a focus on growth and career advancement.

How to Apply: If you are ready to embark on a rewarding career journey with Michigan Solar Solutions, apply now by submitting your resume. While we cannot guarantee an interview, we are committed to reviewing all applications and exploring potential matches. Michigan Solar Solutions is an equal-opportunity employer that values diversity and inclusion in the workplace.