Evening Customer Service Representative

Description:Pay: $16.00 per hour plus performance bonuses and incentives 5-week in-person Training starts May 13thFull-time evening or overnight schedule choices available, working weekends required
Located in the Hobby Airport Area of Houston, Texas, Affiliated Monitoring is the leading provider of live agent monitoring services and technology. By joining Affiliated Monitoring, an award-winning company, you will work with a team of alarm and emergency monitoring industry recognized experts, continuously learn new skills, and work together to save lives!

This Customer Service Representative role is pivotal in monitoring alarms and dispatching appropriate authorities for residential and business customers across North America. We are proud to partner with nationally recognized secruity, medical monitoring, and IoT providers to unique technology startups. You will be the first line of defense for our partners by providing real time assistance in order to protect their customers’ lives and properties.

Responsibilities Include:

· Respond quickly to real-time, inbound secruity and emergency alarm signals following the required protocols to assess the appropriate course of action

· Coordinate with emergency services such as police, fire, or medical personnel, to dispatch them to the location of the alarm

· Document alarm activities, procedures, and actions taken and the resulting outcomes or resolutions achieved

· Adhere to regulations and protocols governing alarm and emergency response procedures, ensuring compliance at all times

Requirements:

· 1+ years of call center or customer service experience required

· HS Diploma or GED required

· Must be able to work on-site in the Hobby Airport Area of Houston, Texas

· Must be able to attend full 5-week afternoon training, Monday – Friday 11am-7:30pm

· Must be able to work an evening or overnight shift on the weekends, Saturday and Sunday

· Comfortable using a computer and modern technology

· Ability to work in a fast-paced call center environment

· Excellent verbal and written communication skills

· Detail oriented and strong attention to detail

· Enjoy learning new skills and applications

· Access to reliable transportation

About Affiliated Monitoring

Affiliated Monitoring keeps millions of people safe by monitoring the health and security systems that protect them. Recently awarded our industry’s highest honor, and with over forty years of success, we are able to leverage today’s technologies to enjoy continued aggressive growth. We are based in New Jersey and Texas, while serving clients nationally.

In our offices, you will find a lively and professional atmosphere. We are committed to providing healthy work/life balance for our employees, which reflects in their enthusiasm for the company. We’d love to give you the opportunity to work here, with some of the best and brightest, protecting people and their livelihoods.

We are committed to a diverse and inclusive workforce, one that reflects the varied communities we serve. The services we offer and the products we build greatly benefit from a range of perspectives, which can only come from diversity of all types at all levels of the organization. We strongly encourage women, veterans, people with disabilities, people of color, and trans- and gender nonconforming candidates to apply.

We are an Equal Opportunity Employer and do not discriminate on the basis of an individual’s sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation, gender identity or expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status, or other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics.

Benefits

Affiliated Monitoring is proud to offer full comprehensive medical, dental, and vision coverage along with a 401(k)-retirement plan, company-paid life insurance, and more.