Service Concierge

Are you ready to join a winning team? Your next opportunity awaits at Optima Dealer Services.

Optima Dealer Services provides Staffing and Consulting Services to the most luxurious auto Dealerships.

Optima Dealer Services is currently hiring for the position of Service Concierge.

If you have a passion for luxury and understand the meaning of first-class service, we want you! We are looking for someone who is hospitality-minded, comfortable and professional in dealing with high-profile guests, and ready to learn, create, and collaborate with a fun team of people.

Role Purpose: As a Service Concierge, you will be responsible for assisting guests with the Dispatch system and acting as the direct communicator between Service Advisors, Greeters, Service Valets, and Mercedes Benz of Ontario Guests.

Key Duties:

In this role, you will be required to perform the following duties:

• Welcome guests as they approach the Concierge Podium and assist them with their pick-up slip requests.
• Offer complimentary water to make them feel comfortable while they wait for their vehicle to be ready for check-out.
• Make sure to offer all complimentary services available at the lounge area to familiarize our guests with the available amenities, ensuring they feel welcomed and enjoy their visit.
• Keep them updated on the status of their vehicle and promptly answer any emails from the service advisor team and dispatch team.
• Communicate effectively with the valet team to ensure all pickups and requests are performed in a timely manner.
• Take responsibility for managing and handling vehicle keys and thank guests for choosing Mercedes Benz of Ontario.
• Walk guests to their vehicles and open the vehicle door by providing exceptional hospitality skills.

Diversity is our heritage and our future. Be part of it.

At Optima Dealer Services, diversity is an integral part of our history, culture, and identity. Inclusion is the way we treat and perceive all differences. We want to create an inclusive culture where all forms of diversity are seen as a real value for the company.

• Excellent organizational skills and ability to assist Guest with their request in a timely matter.
• a good sense of humor, work ethic, enthusiasm, and hospitality Skills
• Must be very friendly, caring, and patient.
• The Candidate must have an outgoing personality and excellent communication skills
• The Candidate must have the ability to work well in a team and how the initiative

The physical demands:

Described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand.

The employee frequently is required to walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Optima Dealer Services is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.

Optima Dealer Services is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need accommodation at any point during the interview process.