RN - Clinical Nurse Supervisor

Job Summary

Working under the direction of the Clinic Manager, the Clinical Nurse Supervisor will provide oversight to Minidoka Medical Center’s assigned clinical staff. Duties include planning, coordinating, assigning, supervising and managing the work of professional and non-professional nursing personnel engaged in performing nursing services. Under the direction of the Clinic’s Manager, and in coordination with the coding, billing and customer account personnel, the Clinical Nurse Supervisor assess, plans, implements and collaborates with other departments and services to ensure excellence in patient care.

Duties and Responsibilities

• Meets all of the job requirements of a Registered Nurse.
• Ensures staff accountability in implementing the nursing process
• Provides oversight of day-to-day processes and expectations of assigned staff
• Provides overall supervision to staff as assigned by the Clinic Manager
• Directs staff as needed to meet patient needs and in supporting providers and fellow team members.
• Collaborates with colleagues and with Clinics Manager in development and achievement of departmental team goals and objectives
• Plans and assists with implementation of assigned staff training, competency training and assessment, mentoring, coaching and evaluation.
• Ensures assigned staff is trained in current services and procedures for competency and best practice.
• Ensures nurses are meeting safety and regulatory guidelines as mandated by the clinic or hospital or governing agencies
• Ensures proper supplies and equipment are accessible and maintained at all times.
• Schedules assigned staff to ensure appropriate coverage, including coverage for approved and/or unexpected absences.
• Provides direct patient care to meet the clinics’ and the patients’ needs.
• Uses clinical thinking skills to trouble-shoot clinical issues.
• Efficient time management and prioritization skills utilized in all functions.
• Plans and facilitates monthly clinical staff meetings as directed by the clinics manager.
• Ensures all documentation and paperwork is accurate and timely
• Delegates tasks to assigned staff appropriately and supervises follow-up.
• Participates with the Clinics Manager in the functions of recruiting staff as requested.
• Reviews and finalized all assigned staff time and attendance records.
• Monitors use of sick time and overtime on an ongoing basis and takes appropriate action to ensure the efficient and effective functioning of the Clinics
• Maintains effective communication with all staff and providers. Continually strives to establish and maintain good rapport and working relationships to foster positive intra- and inter- departmental communications.
• Employs tact, courtesy, and a positive attitude at all times, with patients, physicians, visitors and coworkers.
• Provides reports and summaries to Clinics Manager as needed or requested.
• Ensures assigned staff understands and adheres to Minidoka Memorial Hospital and MMC policies and procedures.
• Works with Clinics Manager to develop, implement and monitor departmental Performance Improvement Plan.
• Actively participates in the development and implementation of the departmental strategic plan
• Assists Clinics Manager in maintaining compliance with local, state, and federal requirements
• Acts as super user and resource for EHR
• Maintains patient confidentiality at all times, discussing patient, clinic or hospital business only when appropriate to provide quality patient care.
• Provides service excellence through customer satisfaction surveys, personally and through all clinical staff.
• Actively engage in quality improvement activities.
• Other duties as assigned by Clinic Manager.

This position may require special skills listed below:

1. Occasional pressure due to multiple calls and inquiries
2. Emergency or crisis situations and life threatening situations for patients.
3. Must be able to multitask and remain positive regardless of external pressure.

Minimum Requirements

• Associates Degree or higher in Nursing of an accredited school of nursing and holds current licensure in the state as a registered professional nurse
• One (1) year experience in the ambulatory, physician/medical clinic setting
• BLS Certification

Skills/Competencies

• Strong written and verbal skills
• Basic computer knowledge

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to stand; reach with hands and arms; and stoop, kneel, or crouch. The employee is required to walk or sit; and must be able to smell in order to detect changes in odors. The employee must frequently lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision for reading medical records, monitors and other equipment; distance vision to be able to observe patients, monitors across the room; color vision to observe patient for changes, color of fluids; peripheral vision to function in emergency situations involving many staff members; and ability to adjust focus while looking from patient to other areas.