Client Relations Representative

Join American Family - Hines Agency, a dedicated insurance agency proud to serve the community of Ellsworth, Wisconsin. As an Insurance Service/Sales Account Manager with us, you'll be at the heart of our agency's operations, ensuring that our clients receive exceptional service and personalized insurance solutions. This role will require communication & service to our current customers but an expectation to drive new business as well.

At the Hines Insurance Agency, we believe in the power of strong relationships and the value of face-to-face interactions. Our commitment to the local community is unwavering, and we take pride in being a reliable partner for our policyholders. We are a team committed to providing a great culture and a fun work environment to achieve our goals but also enjoy the work we are providing.

If you are a motivated individual who enjoys working in a fast-paced environment, values teamwork, and thrives on providing top-notch customer service, then we want you to be a part of our team. Take the next step in your career with American Family - Hines Agency!

Are you looking to break into the insurance industry? Great, your base salary will be $40,000 - $45,000 based on experience with an attractive commission schedule. First year commissions and quarterly bonuses are expected to be $15,000-$20,000.

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Flexible Schedule

Dental Insurance

Vision Insurance

Life Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off

Office Coffee

Team Lunches

Early Fridays

Health Insurance Stipend

• Client Management: Serve as the primary contact for clients, addressing their insurance inquiries and needs.
• Policy Administration: Assist clients with policy changes, renewals, and claims processing.
• Sales Support: Collaborate with sales team to identify cross-selling and upselling opportunities.
• Client Retention: Maintain strong relationships with clients to ensure their continued satisfaction and loyalty.
• Documentation: Maintain accurate client records and ensure compliance with agency guidelines.

• Licensing: Active Property & Casualty license is a bonus.
• Experience: Prior experience in insurance sales or service roles is a plus.
• Communication Skills: Excellent verbal and written communication abilities.
• Customer Focus: Strong commitment to meeting and exceeding customer expectations.
• Team Player: Ability to work effectively within a team and collaborate with colleagues.
• Detail-Oriented: Strong attention to detail and accuracy in all tasks.