Sr. Swag Project Manager - Promotional Products

Creative Solutions, founded in 1990, delivers highly creative and radically fresh gift-giving experiences that capture our client’s identity and brand ethos, perfectly balanced with our creative flair, to provide a one-of-a-kind gift package every recipient will love. We are a Certified Woman Owned Company, ISO 27001 Certified, Climate Neutral Certified and the proud recipient of the Silver EcoVadis Sustainability Rating in 2023, making a splash in our industry with Fortune 500 businesses as our clients, we’re a tight-knit, family-feel collaborative team that prides itself on providing stellar full-service in providing bespoke items that capture client brand identities in a fun and creative solution.

Summary:

The Sr. Project Manager position requires a skilled individual to coordinate client interactions, manage orders, and ensure seamless product delivery, owning the project from start to finish. This role involves collaborating with sales teams, warehouse operations, brand buyers, and maintaining client relationships. Proficiency in Excel, organizational prowess, and problem-solving abilities are essential for success in this dynamic team environment.

Job Duties:

• Design and deliver innovative product presentations to clients, providing product recommendations and timelines to ensure timely delivery and fulfillment.
• Source, create, manage, track and coordinate delivery and drop ships of multiple orders/fulfillments with minimal supervision from inception to delivery, following client change requests, production, and production pick/pack/delivery statuses closely to ensure timely fulfillment while maintaining constant client and team communication throughout.
• Troubleshoot exceptions with vendors, transportation, and clients directly to ensure on-time deliveries while strategically scheduling dropship orders for efficiency and cost-effectiveness, maintaining timelines for smooth operation and delivery.
• Coordinate bulk purchases with clients for sampling items, ensuring timely delivery throughout the year.
• Responsible for always complying with company secure data collection procedures (PII), training others as needed.
• Oversee sales and management processes for company stores across platforms.
• Demonstrate exceptional organizational ability and attention to detail.
• Remain calm and solution-oriented in a fast-paced, rapidly changing environment.
• Possess extensive knowledge of sourcing domestically and overseas.
• Ensure excellent client experience through attentive communication and service, maintaining standards with all clients to achieve high KPI levels.
• Other tasks and duties as assigned.

Minimum Qualifications:

• 4-6 years’ experience and proven history in account/project management and/or related roles.
• Basic knowledge required of custom overseas production.
• Ability to manage company stores across various platforms effectively.
• Proficiency in Microsoft Office.
• Proficiency in Google Sheets.
• Exceptional organizational skills and attention to detail.
• Outstanding written and verbal communication skills.
• Strong interpersonal skills with a team player attitude.
• Solution-oriented mindset able to think outside the box with the ability to resolve issues promptly.
• Creative mindset to identify areas of opportunity and pull design inspiration to create custom client projects.
• Comfortable and calm working in a fast-paced environment.
• Must be of legal drinking age, as many clients are in the spirits/wine industry.

Preferred Qualifications:

• Advanced understanding of custom overseas production.
• Proficiency in Adobe.
• Familiarity with Sage and/or ESP preferred.
• E-Store knowledge/experience preferred.
• Bachelor's degree or equivalent experience preferred.

What We Offer:

• Competitive salary package.
• Generous PTO package.
• Medical/dental/vision and 401k benefits.

*Creative Solutions is an equal opportunity employer and seeks to employ qualified individuals based on individual merit. CS does not discriminate against any individual with respect to the terms and conditions of employment based on that individual’s race, sex, age, religion, color, national origin, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, housing status, or any other non-merit factor protected under state, local or federal laws. Equal Employment Opportunity applies to all personnel actions such as recruiting, hiring, compensation, benefits, promotions, training, transfer, termination, and opportunities for training. Creative Solutions is committed to a fair and equitable workplace where everyone is a respected and valued member of the team.