Customer Service Representative

SPECIFIC DUTIES:

• Responsible for competently responding to incoming, outgoing phone calls, pre-and post-delivery calls and email.
• Responsible for using My Service Center to create, maintain and resolve Customer Service issues.
• Responsible for maintaining an action driven To Do list and working the list to keep it current daily.
• Responsible for learning procedural, policy and system enhancements and adapting to changes as they occur

REQUIREMENTS:

• Must have excellent communication, and listening skills.
• Must be able to multi–task within a fast-paced environment.
• Must be self-motivated.
• Must work positively in a team environment.
• Must be able to professionally interact with customers as well as other team members.
• Must have basic computer skills, including experience with an automated system.
• Must be detail oriented.
• Must have prior call center experience.
• Alternating weekly work schedule to include every other Saturday.

This job description in no way states or implies that these are the only duties to be performed by this employee. He/she will be required to follow any other instructions and to perform any other duties upon the request of his superior.

Havertys is an Equal Opportunity Employer. Havertys does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, national origin, veteran status or any other basis covered by appropriate law.