Call Center Representative - Bi-lingual

TEKsystems is currently hiring for a Customer Service Representative in the Wilkes Barre PA. This is a fantastic opportunity for those looking to start a career in an office setting. High potential for growth through internal opportunities.

Qualifications:

• Excellent communication both verbal and written
• Proficient use of a computer

Job Responsibilities:

• Answers customers’ questions and if unable to answer their questions, direct them to the appropriate team
• Intakes new claims calls and enters the information using proper spelling, grammar, and punctuation 
• Checks voice mails, Customer Service Requests, and Policy Service Center Requests at scheduled times
• Utilizes the Department Procedure Manual as appropriate 
• Utilizes Group System Software, Internet, and Agency Service Center to answer caller requests by accessing the appropriate information from the system

Knowledge, Skills and Abilities

• Excellent oral and written communication skills
• Attention to detail and accuracy are essential for this role
• Proficient use of a computer
• Ability to multitask
• Minimum of a high school diploma or the equivalent and previous customer service, telephone, or related experience is required

Hiring & Working Info

• Hybrid Work Schedule
• Flexible Shifts
• Equipment Provided

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.