Wealth Credit Services Professional - Full-time / Part-time

Description

This position is a hybrid multifunctional role supporting Wealth Credit Services (WCS) Operations.  Responsibilities include knowledge of and the ability to support loan originations and service requests.  Serve as the Subject Matter Expert and Point of Contact for WCS Ops during Investment Team acquisitions (Lift Outs), ensuring all aspects of onboarding new clients are managed and completed seamlessly, exceeding partner and client expectations. 

This role will also perform as a Change Agent focusing on Change Management opportunities.  Identify areas of opportunity by understanding business needs, reviewing existing processes, analyze reporting improvement opportunities and interpret partner/ feedback.  Conduct a business impact analysis with projected results of the implemented process improvement.  Ensure the suggested process improvement(s) are developed with the engagement of WCS, Risk, Legal and Compliance.  Drive overall implementation of the project, monitor, track performance and report results and success of instituted change.   

This role works diligently to offer innovative solutions, partner with internal colleagues and always keeps the customer experience top of mind. Takes a consultative approach and be willing to challenge the status quo and think proactively.  Demonstrates understanding of Wealth Management lending products. Models’ behaviors that exemplify superior customer service. Demonstrates consistency in meeting target performance goals.

Primary responsibilities include:

Oversee WCS Ops Lift Out Strategy and implementation

• Supports onboarding of new advisors and clients.
• Serve as subject matter expert and main point of contact during Acquisition Team Lift Outs.
• Act as the liaison between WCS Operations and WCS Lift Out Team ensuring streamlined loan origination process 
• Drive new loans takeover activity through closing, booking, and funding to include navigating the interaction with current lenders in the loan takeover process
• Escalate concerns and find solutions for discrepancies preventing the process or closing of a loan 
• Report on pipeline status and implementation results
• Authorizes exceptions within authority limit

Process Improvement, Efficiencies and Change Management

• Independently initiates review of internal and external workflows and processes for alternative methods to accomplish desired outcomes
• Regularly engages with WCS peers and Wealth Management partners to identify improvement opportunities to reduce delivery of loan SLAs and servicing response times  
• Consistently seeks new innovated ideas from WCS Teams and partners to improve the timeliness of originating and servicing loans
• Conduct deep dive analysis to understand processes and dependencies; identify supporting teams and capabilities to ensure efficiencies where operational handoffs are made
• Develop strong relationships with other operational teams to share best practices and keep appraised of automation and outsourcing opportunities where available
• Drive and guide Operations Team with the implementation of new changes 

Risk and Regulatory Compliance 

• Adheres to regulatory (federal and state) and corporate requirements for all lending, credit risk and operational risk. Ensure compliance with Regulation B; prepare
• required regulatory notifications to applicants and borrowers or perform secondary review
  Follows all Citizens Bank risk and security procedures 
   

Qualifications, Education, Certifications and/or Other Professional Credentials

• Wealth Management / Loan Operations – 10+ Years
• High School/GED, Associate, Bachelor's Degree Preferred 

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: M-F

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Why Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth