Administrative Assistant

Responsibilities:

• Primary communication CSR on phones: Handle incoming calls from current & new service customers, taking accurate, detailed messages.
• Service Operations: Schedule service calls with customers for work, create daily dispatch schedule, accurately communicating details on work orders.
• Schedule estimate appointments for department managers
• Filing equipment warranties with appropriate vendors
• Filing MASS Save rebates, tracking and following up on rebates.
• Follow up on estimates with customers.
• Monitoring seasonal opening & closing of summer homes
• Maintain office supplies inventory
• Preparing and invoicing daily work orders
• Maintaining office files
• Assume additional responsibilities as required, Payroll, AP/AR

Qualifications:

• Strong customer service skills
• Exceptional communication skills with customers, field techs and office personnel
• Able to operate Scheduling software, QuickBooks, Microsoft Office, 3-Line phone system & various office equipment.
• Detail oriented
• Organized
• Problem solver
• Friendly, positive attitude
• Able to perform duties accurately and thoroughly.
• Team assistant and self-starter

Experience/Requirements:

• Minimum of 3 years of office experience preferred
• Minimum of 1 years of Accounts Payables & Receivables experience preferred