Clinic Concierge

*This position will primarily cover security of the facility, experience providing security is required*

We offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth.

Pinnacle Treatment Centers is a growing leader in addiction treatment services. We provide care across the nation touching the lives of more than 30,000 patients daily.

Our mission is to remove all barriers to recovery and transform individuals, families, and communities with treatment that works.

Our employees believe we are creating a better world where lives and communities are made whole again through comprehensive treatment.

As a Clinic Concierge, you will be responsible for ensure the maintenance of a safe treatment and working environment, including monitoring clients to ensure general safety for all and to promote service delivery that is aligned with the agency’s primary mission.

Requirements:

• Minimum high school diploma or equivalent
• Ability to travel up to 20% within the state
• Previous experience in a healthcare setting providing security services

Responsibilities:

• Ensure the maintenance of a safe treatment and working environment
• Inspect the clinic's interior to ensure that it is presentable, safe, and secure.
• Inspect the clinic's surroundings and parking lot to ensure that it is secure and that no current threat or nuisance exists, as well as ensure that all staff and patient vehicles are parked in designated spaces.
• Conduct walkthroughs of the inside and outside of the clinic on an hourly basis.
• Monitor and report any illicit activities in and around the clinics
• Ensure efficient patient pedestrian and vehicular traffic in and around the clinic
• Ensure great customer service
• Greet and be personable to patients and other clinic visitors
• Keep patient waiting rooms clean and supplied with educational brochures and other reading materials
• Assist Clinic Leadership in the oversight of the facility
• Report all life-threatening situations concerning staff, patients, and the immediate community
• Arrive on time for scheduled meetings and training sessions
• Monitor patient flow and crowd control and general safety of all
• Ensure knowledge of all applicable laws
• Assist in clinic drills and inspections (e.g., panic button, evacuation, Cal OSHA, fire)
• Engage in crisis management, when necessary
• Report to the Clinic Manager after departing at the end of the shift
• Monitor work being done in and around the clinic by third party contractors (e.g., construction, landscaping, janitorial)
• Assisting Front Office when short staffed, including answering of phones, checking patients in, filing, etc.
• Other duties as requested.

Benefits:

• 18 days PTO (Paid Time Off)
• 401k with company match
• Company sponsored ongoing training and certification opportunities.
• Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.
• Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP)
• Discounted tuition and scholarships through Capella University

Join our team. Join our mission.

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