Director of Service

About Us:

Redline Equipment is a market leading agriculture equipment dealership with 12 different locations operating throughout the Midwest region with Case IH being our primary brand of equipment. At Redline Equipment we are passionate about providing Heroic Customer Support through our friendly and knowledgeable sales, financing, service, and parts departments. We strive to provide our employees with transparency, growth opportunities, and competitive compensation including a robust benefit package. We pride ourselves in our continuous improvement not only within our business but through the role we play in community development. Here at Redline Equipment, we are always looking for individuals who share our passion for the agriculture industry. Our greatest asset is our dedicated, forward-thinking, and highly skilled team of employees. When employed with Redline Equipment you can expect to be treated as a vital and instrument member of our team through collaboration and teamwork. We like to work together and consider our teamwork to be inclusive. Our company can be evaluated as a progressive, positive, and phenomenal operation and we hope to encourage you to apply to our open positions. 

About the Position:

The Director of Service is responsible to direct the Service Department efforts to ensure profitability. This position will be an instrumental part of our leadership team. They will be responsible to develop, implement and maintain a strategic service plan while being responsible for execution of the service process. 

Our Comprehensive Benefits Package Includes:

• Medical Insurance
• Vision Insurance
• Dental Insurance
• 401(k) with Company Contribution
• Employee Assistance Program
• Paid Time Off
• Incentive Compensation Program
• Company Provided Cell Phone
• Affiliate Rewards Program
• Personal Finance Solutions
• Employee Development Program

Responsibilities:

• Supervise staff to develop and sustain a high level of employee performance and morale that is highly aligned with our mission and core values.
• Manage overall Service Department forecasting and establish tactics to achieve performance targets.
• Responsible for financials and management of departmental expenses to remain within budgetary guidelines.
• Ensure acceptable dealer standards are met.
• Coordinate and implement effective Service processes.
• Direct and oversee Service activities.
• Develop, coach, and evaluate the performance of Regional Product Support Managers.
• Create and ensure strategies to improve Service sales and customer satisfaction.
• Ensure that customer issues are resolved promptly according to company guidelines.
• Partner with other departments to ensure prioritization of equipment service orders.
• Align and implement Company Policies, Standard Operating Procedures, Bulletins and Campaigns.
• Work closely with all other departments to achieve company objectives.
• Timely completion of performance evaluations, salary reviews, interviewing and hiring.
• Monitor training and identify personnel development needs within the Service department.
• Perform other related duties as assigned.

Qualifications or Requirements:

• Bachelor’s Degree or the equivalent in experience, High School Diploma/GED required.
• 5 years of leadership experience in an agricultural, construction, or turf related role.
• A minimum of 5 years of recent Service leadership experience.
• Excellent management, organizational and communication skills.
• Ability to use standard desktop or laptop computer and related programs, Microsoft Office platform, plus ability to effectively research and navigate the internet.