SER Security Officer PT

Job Description

OPEN TO THE PUBLIC

SHIFT: 2ND,3RD

WAGE: $15.54

POSTED DATES: 4/112024-4/21/2024

Eligible Employer for Public Student Loan Forgiveness as a U.S. federal, state, local or tribal government

Position Summary:

• Under the supervision of the SECR Security Supervisor, protect the assets of the Saginaw Chippewa Indian Tribe including vendors, entertainers, guests, employees, and structures.

Essential Duties and Responsibilities:

• Assist in enforcing all Security Policies and Procedures and all company policies as directed.
• Assist with performing emergency evacuation procedures in the event of a man-made or natural disaster, or other situations.
• Remain alert and report any violations of Gaming Codes of the Saginaw Chippewa Indian Tribe or the MICS.
• Handle irate, disorderly, or intoxicated patrons professionally.
• Report and respond to medical emergencies utilizing proper medical emergency procedures as directed.
• Report and respond to any and all threats directed at Saginaw Chippewa Indian Tribe assets, guests, and employees as directed.
• Observe and report any possible criminal activity such as larcenies, weapons, and disputes between guests or team members.
• Provide guests with information and/or direction about SCIT properties and surrounding areas.
• Assist guests when they have any incontinence problems professionally.
• Check identification and observe guests and employees.
• Patrol interior and exterior of building daily; patrol parking lots of any possible safety or security concerns, criminal activity, or anything out of the ordinary.
• Ensure all machine doors have been secured to the best of their ability.
• Assist with moving, receiving, or blocking areas off as directed for machine moves.
• Issue and control temporary badges for vendors, visitors, or associates.
• Respond to vehicle accidents, take photos as necessary, and complete a report.
• Provide excellent customer service for all internal and external customers of the operations at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority.
• Must maintain strict confidentiality and present a positive, professional demeanor and image at all times.
• The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the supervisor. 

Contacts/Purpose of Contacts:

• Contact with team members within the organization, the general public, and emergency responders. 

Knowledge, Skills, and Abilities:

• Knowledge of safety operations and procedures, safety methods and practices, and public/customer service skills in a casino and resort environment.
• Knowledge of applicable Tribal, federal, state, county, and local laws, regulations, and requirements.
• Knowledge of business English, proper spelling, grammar, punctuation, and basic arithmetic.
• Skill in computer operations and typing.
• Skill in reading, writing, and mathematics.
• Skill in sensing or spotting disruptive patrons or situations.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers at all levels.
• Ability to follow instructions in verbal and written format.
• Ability to demonstrate moral character, honesty, tact, fairness, lack of prejudice, and desire to help when dealing with people.
• Ability to analyze situations and adopt appropriate courses of action.
• Ability to exercise independent judgment.
• Ability to handle irate, disorderly, or intoxicated guests professionally.
• Ability to use reasoning words to defuse verbal and physical altercations.

Physical Demands:

• Frequent standing and walking throughout the facilities and outdoor areas.
• Required to walk, sit, and/or stand for long periods of time.
• Must be able to safely climb up and downstairs and a man-made hill.
• Occasionally is required to stoop, kneel, crouch, or crawl.
• Occasionally lift and/or move up to 50 pounds.

Work Environment:

• Frequent walking and standing in a smoking environment and contact with the general public. Constant visual stimulation via neon lights on slot machines, repeatedly changing machine video screens, static or flashing signs throughout the casino, and constant machine and crowd noise.
• Must possess sufficient stamina to work under all types of weather conditions including extreme hot/cold and to lift, carry, push, or pull a variety of tools, equipment, and materials.
• Required to monitor hundreds to thousands of guests gathered in a designated area where shoulder to shoulder confined space is common. Disruptive behavior and physical altercations may occur.
• Exposure to hazards associated with first responder duties, including smoke, noxious odors, fumes, chemicals, solvents, oils, and rendering emergency medical services with potential exposure to blood borne pathogens and communicable diseases.
• Extended hours and irregular shifts may be required.

Job Requirements

• Must be at least 18 years of age.
• Must be able to work any shift assigned, included weekends and holidays.
• Must be able to obtain and maintain a gaming license to meet the employment eligibility requirements as they pertain to the position.

Desired Qualifications:

• Security or surveillance experience.
• First Aid and CPR certification.
• Have a valid State of Michigan Drivers License with the proper designation required for the vehicle utilized to perform the job duties; have the ability to obtain and maintain a Tribal Drivers License and qualify for coverage by SCIT auto liability insurance carrier.

License, Certification, or Special Requirements:

• Native American preference shall apply to all positions.