Network Operating Center Technician (Hybrid in Minnesota)

Position summary

As a NOC Tech you will provide Tier 1 & 2 network support, network monitoring, escalated customer service for VIP customers, and service order fulfillment across the enterprise. Our NOC is a great place to get started and provides a career path that could lead to a future in network engineering.

Qualifications

You are required to have:

• A minimum of 2 years of experience with basic WAN networking technologies
• Experience with or solid knowledge of Cisco networking devices, LAN, WAN, OSPF routing, Windows OS (all), TCP/IP, DNS, VPN, antivirus, e-mail and internet applications, remote access and familiarity with various computer hardware
• Ability to work some nights and weekends
• Ability to take charge in an outage situation
• Demonstrated critical thinking abilities
• Troubleshooting, analyzing and problem solving
• Excellent communication and customer service skills

Additional preferred qualifications:

• Associate's degree in Networking Administration or equivalent
• CCNA
• Network+ or CCENT or equivalent education
• Excellent communication and customer service skills
• Experience with or solid knowledge of IS-IS, MPLS, and monitoring tools such as Solarwinds, Cacti, Splunk
• Scripting and SQL database experience
• In depth knowledge of Layer 2 technologies

Schedule

Our shifts consist of four 10-hour days, typically Sunday-Wednesday or Wednesday-Saturday, Holidays included. Shifts start at different times of the day based on business needs. Typically they start between 7:00-10:00 am, 12:00-14:00 pm or 21:00-23:00 pm. Techs rotate through the shifts every six months and receive a generous shift differential for overnight hours. Rotation allows for a full range of experience with our network and your future development with us.

Location

This position can be located in Roseville, MN or Perham, MN or remote possibility in Minnesota.

Benefits

Arvig offers a competitive wage and an excellent benefits package, including health, dental and vision insurance, 401K, Employee Stock Ownership Plan, PTO, holidays, education reimbursement, company service discounts and FREE internet*

Minnesota's Small Town, Employee-Owned Tech Giant

As one of the largest independent broadband service providers in the nation, Arvig serves residential and business customers throughout Minnesota and beyond. Headquartered in Perham, Minnesota, Arvig provides broadband and telecommunications services, including high-speed internet, TV, phone, home and farm security and business services.

With approximately 1000 employees, Arvig is committed to quality standards of ownership, engagement, efficiency, and top-of-mind knowledge. Our culture is built on leadership behaviors integral to our success, which include courage, humbleness, open-mindedness, integrity, and respect. Having the best employees anywhere is what we consider to be the Arvig Advantage.

Women and minorities encouraged to apply.

Drug test

We are unable to sponsor H1B visas.

*At your primary residence located in an Arvig service area