Tier 2 Field Technician

Join Exbabylon, 2022's Best Places to Work Inland Northwest, one of INC 5000’s fastest growing companies and a leading Northwest Managed Service Provider.

Summary

As a member of the Exbabylon Escalations Team you will be responsible for primarily break/fix outages at client locations, either with a physical onsite presence, or via remote access into the environment. A successful candidate for this position will take pride in helping people use technology, bring a high level of customer service skills to the team, and enjoy working in a fast past, ever changing environment. Ability to handle projects independently and excellent written/verbal communication skills will allow you to succeed as part of this collaborative, diverse team.

Lots of growth opportunities for someone who lives a highly technical lifestyle, brings outside-the-box thinking, innovative ideas, and the desires to quickly find a solution to every problem. Exbabylon puts a high value on teamwork, customer focus and personal/professional growth— we put our employees first and focus on serving the customer creating an engineer-led, solution-led team.

Day to Day duties, include end user support, server management (both on premise servers, as well as cloud hosted services), network troubleshooting, and general problem-solving skills. Project work could include network deployment, Voice Services Deployment, Security Services configuration amongst many other potential opportunities to shine and/or grow into!

Required Skills:

• Excellent written and verbal communication skills
• Advanced overall Troubleshooting Skills
• Capability to effectively document technical information
• Ability to work efficiently in a team as well as independently and prioritize tickets based on immediate needs
• Minimum 2 years of experience working in the IT support or computer service industry
• Basic functioning knowledge of IP technologies
• Advanced knowledge of Windows and Mac operating systems
• Experience with Microsoft Office 365 and Azure Management
• Fundamental understanding and comfort supporting Active Directory environments
• Understanding of VOIP technology
• Expert level knowledge of IP and DNS
• Very strong cyber security awareness and knowledge of base cyber principles
• Advanced knowledge of Microsoft Server & Windows operating systems
• Experience with virtualization platforms Hyper-V and/or VMWare
• Ability to adapt to change and handle stressful situations
• Hands-on experience and a high comfort level troubleshooting/repairing all types of computer hardware
• Analytical thinker with the ability to "think outside the box" to resolve customer impacting situations.
• Physical Network Installation and Troubleshooting Skills
• Firewall and switch configuration familiarity
• Windows 10 expert level support ability
• Mac OSX expert level Support ability
• Cloud Services familiarity, with focus on Azure Services
• Active Directory – Management and troubleshooting
• Advanced overall Troubleshooting Skills
• Great Client facing presence with the ability to fluctuate between client's needs and client’s desires
• Ability to ask for assistance when needed, but aware how to resolve issues on their own
• Ability to work as a team, or within a small diverse group of individuals

Preferred Skills:

• SonicWall Management
• Cisco Networking Experience
• Azure Services (i.e., Azure VM, VDI, Networking)
• Working Knowledge of ISP functionality
• Vendor Management experience
• VOIP Deployment

Other Requirements:

• Excellent typing skills
• Ability to life 50lbs regularly
• Driver’s license with no restrictions and ability to drive company-provided motor vehicle
• Pass an in-depth background check both on hire date and as needed
• Position will require (very) occasional nights/weekends like any other in the IT field

Physical Requirements:

Work is primarily knowledge-worker oriented using computer systems. Occasional exertion and lifting of up to 20 pounds to move office or computer equipment. Occasional crawling, kneeling, and squatting. Constant use of computer (keyboard/mouse), and phone. Visually inspects, prepares, and analyzes data & figures, views computer constantly. Occasional travel (car/airplane). Occasional exposure to outdoor environmental conditions as a result of travel.

About Us:

Exbabylon, a New Charter Technologies company, is 2022's Best Places to Work Inland Northwest, one of INC 5000’s fastest growing companies and a leading Northwest Managed Service Provider. Guided by our values as a local company dedicated to our clients and team, Exbabylon is a great place to work with amazing benefits, and you'll have a job that is anything but routine if you love technology, love helping people use it better, and want to work for a company that is growing on that mission.

Benefits: Competitive compensation package starting at $30/hr or DOE. Robust benefits package including Responsible Time Off, Health/Vision/Dental/Life (individual and family coverage), 401(k) w/ Match, Certified Financial Planning, and Gym Reimbursement.

Exbabylon is committed to creating an inclusive environment and is proud to be an equal-opportunity employer. Complete Technology Solutions recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.