Regional Operations Manager, Residential Portfolio

Position: Regional Operations Manager, Residential (Active Adult, Independent, Multifamily)

Location: Dallas, PA

Reporting To: Head of Management Company

Firm & Position Overview:

Allure Lifestyle Communities is a dedicated property management company with a national portfolio of active adult, independent living and traditional multi-family properties. Currently the portfolio is heavily weighted toward active adult and independent living properties. Our portfolio is designed to foster an exceptional lifestyle experience for our residents that is at the center of everything we do. Our proprietary lifestyle program, the LIFE, is the framework for our environment of Life, Independence, Friendship, and Enthusiasm.

We are looking for an astute, determined, sales centric and highly experienced professional to actively manage the operations and help lead sales initiatives of a growing portfolio of investments and help integrate and internalize property management. The position will not only focus on optimizing day-to-day operations but also to drive value creation through marketing, branding and sales. The position will require someone that has both operational and sales expertise. The goal will be to create a best-in-class operating model within the firm in order to drive more strategic growth for the company and optimize investor performance.

Job Summary:

This individual will collaborate with employees across the firm, and third parties while helping to strictly monitor performance, analyze issues and opportunities as well as recommend value creation strategies, sales, branding and general marketing initiatives and operational improvements. The Regional Operations Manager is responsible for the operation and management of the properties including sales and marketing initiatives throughout the central and western United States. They will oversee all operations professionals, including property managers, property administrators, building engineers, leasing agents and on-site personnel. Critical to the success is for the executive to contribute their experience, drive positive changes develop and implement systems and procedures. The position is very hands-on and the candidate must be willing not only to manage and lead but also directly implement as necessary. This is NOT a strictly managerial position and hands-on operational support will be expected as needed when situations arise. The position will be based out of Dallas, TX and require travel to properties. Flexibility to work from home on a limited basis when travel is extensive will be considered.

Primary Responsibilities:

• Manage, with a considerable level of independence, a regional portfolio of active adult, independent living, and multifamily assets with a focus on sales and marketing, occupancy, revenue, and resident engagement.
• Analyze data to determine steps neeed to achieve operational goals. Hold properties accountable to assigned KPIs.
• Provide staff training to increase capabilties, provide growth opportunities, or correct deficiencies
• Direct and oversee all aspects of property operations with a particular focus on sales and marketing.
• Develop and implement operating systems, procedures, and processes.
• Oversee sales and marketing efforts at each property and help facilitate outreach marketing, branding, and sales initiatives.
• Helps support the site operationally when necessary in order to facilitate day-to-day operations.
• Hire, train and manage Community Managers and other on-site personnel.
• Inspect assigned properties in accordance with company procedures. Identify deficiencies and correct them in accordance with budget guidelines and established property standards.
• Implement and oversee budgets and business plans with property operations staff.
• Active involvement in oversight of community renovations programs including adherence to scope, schedule, and quality requirements.
• Oversee tenant support processes and establish methods to enhance tenant satisfaction.
• Perform routine property visits. Ensure all properties are operated and maintained in alignment with Company standards and all applicable laws and regulations.
• Liaise with tenants, vendors, and other key relationships, as appropriate.

Skills and Experience Requirements:

• BA/BS degree highly preferred with a minimum of 8+ years of senior living/multifamily real estate, hospitality operations/property management experience.
• Strong, positive, motivational leadership skills required. Building and maintaining multiple strong on-site teams is the top priority of the person in this position.
• Ability to drive best practices, procedures day one based on the candidate’s prior experience.
• Strong project management skills, with a ‘hands on’ approach.
• Demonstrated conflict resolution skills.
• Strong sense of urgency in completing all tasks will maintaining high quality standards.
• Ability to understand the financial aspects of running a portfolio. Experience with a revenue management program is highly preferred.
• Active approach to management.
• Experience is sales and marketing strongly preferred.
• Strong interpersonal/communication skills; ability to develop and ask questions, negotiate acceptable terms with third parties and to make presentations to senior management, investment committee or clients, when necessary
• Regular travel (25%-50%) throughout the region is required (TX, IL, NV, OR, and WA)