Commercial Laundry Director

Company Description

Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

Job Description

We seek a dynamic and experienced individual to take on the role of Commercial Laundry Director. In this high-level leadership position, you will be responsible for overseeing and coordinating all laundry operations across our organization on a national scale. The successful candidate will bring a proven track record of strategic planning, operational excellence, and team leadership to ensure the efficient and effective management of our commercial laundry facilities and services.

Additionally, the person must possess and adhere to the following core company values:

• Integrity
• Passion
• Work Ethic

As a Commercial Laundry Director, you will:

• Coordinate with resort/hotel managers to ensure seamless and timely laundry services across all locations.
• Being able to maintain production requirements to meet budget
• Working with clients to maintain continued partnership and seek new business.
• Develop and execute a comprehensive laundry strategy aligned with the organization's goals and objectives.
• Experience in producing 10+ million pounds of linen per year
• Experience in sorting systems, front loaded washers and dryer systems, flatwork ironers, towels folder and shipping department
• Direct and manage the activities of laundry supervisors and their teams to ensure consistent, high-quality laundry services.
• Generate regular comprehensive reports for the Gatlinburg facility, detailing KPIs, operational efficiencies, financial performance, and customer feedback to inform strategic decisions at the executive level.
• Establish and enforce quality control measures to ensure that all laundered items meet the organization's cleanliness, hygiene, and presentation standards.
• Implement best practices to minimize errors, reduce rework, and improve laundry quality.
• Collaborate closely with other divisions, such as sales, marketing, and finance, to ensure that industrial laundry operations at the Gatlinburg facility are seamlessly integrated with broader business strategies.
• Analyze data to identify trends, improvement areas, and growth opportunities.
• Optimize resource allocation for the Gatlinburg facility, including workforce scheduling, machinery utilization, and inventory management, to ensure seamless operations while containing costs.
• Collaborate with procurement and supply chain teams to maintain a steady supply of raw materials and consumables.
• Enforce and oversee strict safety protocols for the Gatlinburg facility to ensure a secure working environment for employees and adhere to all pertinent industry regulations and guidelines.
• Collaborate closely with other departments, such as facilities management, customer service, and finance, to ensure seamless integration of laundry operations with overall business processes.
• Directly supervises a team of 50 plus members and carries out responsibilities per the organization’s policies and applicable laws.
• Responsibilities include, but are not limited to, training, planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.

Qualifications

• Proven experience (8+ years) in a senior leadership role within the industrial laundry or hospitality industry, focusing on multi-site operations or a Bachelor’s degree in business management, Hospitality Management, or a related field preferred.
• Strong understanding of laundry processes, equipment, and industry best practices.
• Exceptional organizational, analytical, and problem-solving skills.
• Excellent communication and interpersonal abilities.
• In-depth understanding of commercial laundry processes, equipment, and industry best practices, with specific knowledge of the challenges and nuances of managing large-scale commercial laundry facilities.
• Proficiency in using relevant software for reporting, analysis, and management.
• Demonstrated ability to lead teams, drive results, and adapt to changing business needs.
• Knowledge of health and safety regulations pertaining to laundry operations.

Additional Information

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.