Housekeeping Manager

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels across the United States. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our culture is focused on connecting our guests with exceptional experiences. We are people-focused, data-driven, and accountable—to our guests and our clients.

Summary:

The Housekeeping Manager will supervise and coordinate the activities of room attendants, house attendants, public area cleaners, and floor supervisors. They are responsible for managing and directing the day-to-day operations of all housekeeping and laundry functions. The Housekeeping Manager participates in and enforces quality assurance for the Housekeeping Department and department cost control measures.

Duties & Responsibilities:

• Have an eye for detail and the ability to effectively deal with guests, other departments, and housekeeping staff
• Obtain a list of vacant rooms to be cleaned immediately and a list of prospective checkouts or discharges to prepare work assignments for staff
• Assign team members their duties and inspect their work for quality assurance
• Prepare and distribute the room assignment sheet and floor keys
• Maintain clear and efficient communication and coordination with the front office and other departments of the hotel
• Schedule the cleaning of the room carpets, upholstery, and draperies as needed, along with deep cleaning projects and window cleanings as needed
• Schedule cleaning for lobby area, public restrooms, telephone areas, hallways, entrances, and elevators
• Schedule periodic major cleaning projects including carpet shampooing, walls and baseboards, and elevator doors and tracks
• Schedule cleaning of all meeting rooms after a completed function
• Complete the inventory for cleaning supplies and linen
• Investigate concerns regarding housekeeping service and equipment and take corrective action.
• Lead the housekeeping team in training, coaching, counseling, and enforce the hotels standard operating procedures
• Ensure guest rooms are properly secured and that proper key control procedures are utilized by the housekeeping staff
• Advise desk clerk of rooms ready for occupancy
• Reward employees who use their empowerment to meet or exceed guest expectations
• Print all housekeeping related reports and traces from the Property Management System
• Assist in controlling expenses by the housekeeping department
• Confirm all housekeeping staff members have arrived or find substitutes for absent employees

Qualifications:

• High school diploma or GED; 2+ years experience in the housekeeping or related professional area

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; No work experience

Benefits:

• Competitive salary
• Annual review with increase potential
• 401k program with company match
• Additional benefits may be available

Arbor’s Guiding Principles:

Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:

• Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.
• Lead with Heart - Be kind, passionate and hospitable.
• Be Accountable - Take ownership and deliver results.
• Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
• Celebrate Differences - Embrace diversity; respect individual opinions and ideas.

Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.