Field Service Support

Description:Seeking professionals who will travel to client locations and provide customer field service support for the installation and maintenance of network connected copiers, printers, and scanners.

Requires a combination of technical and critical thinking skills.

• Coordinate with the IT staff to assist in resolving underlying problems with the network or the need for any new firmware.
• Install and configure devices, identify, and resolve malfunctions/failures within the hardware or software system.
• Diagnosing and fixing equipment malfunctions or breakdowns, either on-site or remotely.
• Providing technical support to customers, answering queries, and resolving issues.
• Maintaining accurate records of installations, maintenance activities, and repairs. This may include creating service reports and updating documentation.
• Troubleshooting: Identifying and resolving technical problems, both proactively and reactively.
• Safety: Adhering to safety protocols and guidelines while working on-site.
• Complete required training.
• Obtain needed certifications especially for new products.

Requirements:

• Ensures exceptional customer service.
• Excellent communication ability.
• Comfortable working independently.
• Set goals with little supervision.
• Strong work ethic.
• Desire to achieve success through hard work and commitment.
• Valid driver's license.
• Proof of insurability.