Housekeeping Manager - AMAZING BENEFITS!

Natural Retreats is looking for a full-time Housekeeping Manager to join our  Sea Islands, SC team! As the individual responsible for housekeeping-related duties, the Housekeeping Manager maintains proper staffing of housekeepers, and coordinates their training and scheduling to include property inspections. They provide feedback and additional training to housekeeping team members as needed. The Housekeeping Manager ensures communication between onsite staff, guests, homeowners, third-party vendors, and the home offices. They also perform administrative duties, and assist with preparing, inspecting, and staging homes for guest and owner arrivals. Other responsibilities include  processing invoices for vendors, assisting with keeping the proper supplies and linens on hand and maintaining adequate and accurate inventory. A successful Housekeeping Manger displays enthusiasm and collaborative capability as they support the onsite team in the overall operation of the destination.

Compensation: $44,000.00 / yr. 

 BENEFITS & PTO: Natural Retreats contributes to both employee and dependent premiums! 

• 15 vacation days
• 9 holidays
• 7 sick days
• 5 NR Days with a $1,500 allowance to book a NR/360 Blue vacation home!
• Maternity AND Paternity Leave
• Medical (Traditional PPO-style plans and High Deductible Plan w/ HSA)
• Dental
• Vision
• Flexible Spending Accounts (medical and dependent care)
• 401K retirement plan options with 3.5% company match
• Short and Long-Term Disability Insurance (100% company paid)
• Basic Life Insurance Policy of $50,000 (100% company paid)
• Supplemental Life Insurance (Employee, Spouse, Child)
• $200 Wellness Benefit

ESSENTIAL DUTIES

• Open and close the office and linen room as scheduled
• Ensure all guests and homeowners arrive at a clean home, staged properly, and free of damage
• Source, interview hire, and train vendors for housekeepers and inspectors
• Maintain weekly cleaning schedule in NRES in conjunction with Snap Inspect
• Schedule housekeeping staff and dispatch to address emergency issues
• Communicate with vendors and adjust the schedule as needed based on arrivals and departures and occupancy levels
• Maintain deep clean schedule and ensure deep cleans are completed to standard
• Code cleaning invoices by the deadline and submit for payment
• Document damages in homes and submit reports
• Give courteous feedback to vendors to improve their performance and assist them when they need support
• Assist in the preparation and distribution of supplies and linens for cleaners
• Maintain professional, positive relationships with guests, homeowners, third-party vendors, onsite staff, etc.
• Order supplies to keep housekeeping inventory at par to the needs of the business
• Ensure supply orders and costs for housekeeping remain within budget
• Answer incoming calls promptly and professionally and take messages and distribute them as required
• Resolve guest and/or homeowner complaints, concerns, etc. to improve the guest experience and escalate any necessary concerns to the respective department head and management
• Communicate with housekeeping and maintenance on daily arrivals and guests’ requests using the work order system and ensure follow-up assignment to maintenance if necessary
• Assist with onboarding of homes by completing home inventories through inspection app
• Maintain loaner logs and spreadsheets to ensure items are retrieved and stored after use
• Deliver items during cleans as required and act as the “runner” to ensure all homes are guest-ready 

EXPERIENCE & SKILLS:
REQUIRED

• High School diploma or equivalent
• Valid driver's license with 3+ years of driving experience
• Customer-first attitude 
• Strong attention to detail 
• Proficient in Microsoft Office with the ability to learn new software systems 
• Clear communication skills - both verbal and written 
• Ability to prioritize tasks and manage time effectively in order to complete projects and meet deadlines with minimal oversight in a fast paced environment 
• Ability to apply critical and creative thinking skills to solve problems as they arise
• Ability to work through conflict and effectively diffuse tense situations

• 1+ years experience in hospitality, housekeeping, property management, sales and/or retail environment

HOURS OF WORK:

This is a full-time position. Due to the nature of the job, the Team Member should be flexible with their hours. Weekends and holidays will generally be busy with guest arrivals and departures and are considered working days.  We encourage all of our Team Members to take two (2) days off where possible, knowing that guests and owners can arrive at unpredictable times. The team member should always be available in case of an emergency, which includes evenings and on call hours. Generally, this may mean working some inconsistent hours. Vacation is generally taken outside of peak season.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the Team Member for this job. Natural Retreats US, LLC is an Equal Opportunity Employer

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