Client Services Coordinator

We are seeking a dedicated client services coordinator to offer administrative and client assistance at our State College office. Responsibilities include responding promptly and courteously to inquiries, managing appointments and business trips, procuring office supplies, and promoting our brand through community events and various media channels. Ideal candidates should exhibit exceptional attention to detail, excellent communication skills, and a background in customer service.

Responsibilities

• Greet clients and visitors in a professional, friendly, and courteous manner.
• Maintain the reception area in a neat and orderly fashion.
• Sort incoming mail, faxes, and courier deliveries for distribution.
• Answer phone calls, direct caller to the appropriate staff person, and/or e-mail the appropriate staff person a message related to the call.
• Serve as a witness, as needed for appointments.
• Print documents and other forms, as needed for appointments.
• Prepare and mail correspondence for initial consultations.
• Scan, print, copy, and save documents.
• Order tax assessment cards and title searches for clients’ real estate.
• Record documents at county courthouses.
• Assign tasks for client files.
• Maintain confidentiality of all client and personnel matters.
• Alert the supervisor, Executive Director, or Partners to potential threats to the success of the firm. 

Qualifications

• Customer service or administrative experience preferred.
• Customer service experience in our industry is preferred.
• High school diploma or GED required.
• Shows great interpersonal skills and excellent written communication.
• Shows ability to quickly finish very detailed work.
• Navigates computer programs with ease to provide a quick front-desk experience for customers.

Compensation
$18 - $20 hourly
 

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