Customer Service Representative

Why V3?

V3 Electric is one of the nation’s fastest growing solar companies and we were recently named to Inc. 5000's fastest-growing private companies in the US. Other noteworthy awards include Great Places to Work, Top Solar Contractors, and the Golden Stevie Award for our industry-best training program.

Brief Description:

We are looking for someone who is an organizer, detail-oriented and strong academically. You must be able to initiate and start tasks on your own and be able to manage yourself. Those who are able to multitask and prioritize responsibilities do best in this position. We offer a fun, challenging and rewarding work environment for our employees. This is a great opportunity for someone looking to start growing their career and is interested in growth.

Responsibilities:

• Manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, including difficult/escalated callers
• Keep records of customer interactions, process customer accounts and        provide follow-up support
• Follow communication procedures, guidelines and policies

Skills

• Must have a strong work history and a proven punctuality track record.
• Proven customer support experience
• Strong phone contact handling skills
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication skills
• Ability to multi-task, prioritize, and manage time effectively

Job Type: Full-time

Pay: $18.50-20/HR

Shift: Monday-Friday + Rotating Saturday, 8:00 AM-6:00 PM

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance