Patient Concierge/Medical Assistant

Patient Concierge/Medical Assistant needed for busy Plastic Surgery office. Must have professional and courteous conduct with an emphasis on confidentially and professional appearance. We are looking for a team player with a “can do” attitude with the ability to problem solve. Sales experience encouraged.

Work location: Amelia Island office

Front Desk Check In/Check Out-

• Greet and welcome all new patients and visitors to the practice using excellent customer service skills.
• Presents forms (paper and electronic) to be filled out, provides any assistance needed by patient.
• Scans driver’s license/photo identification and both sides of insurance card(s), verify current information on file is accurate and up-to-date.
• Verify and update all demographic and insurance information on established patients.
• Schedule all appointments in a professional, accurate and courteous manner, following template guidelines.
• Responsible for all areas of patient check in and check out.
• Check out all patients and collect appropriate monies due (payment for cosmetic procedures, co-pays). Schedule all follow-up appointments.
• Keeps patients informed of any delays in being taken back by clinic staff.
• Balance all charges and collections showing in computer against encounter forms and all money collected.
• Count change drawer, assures that all money is accounted for. Notify your manager, if there is a discrepancy (over or under).
• Maintains orderliness of waiting area throughout the day, paying attention to the neatness of magazines, brochures, binders, products and removing items discarded by patients.
• Maintains knowledge of our retail, skin care services, Injectables and surgical procedures.
• Maintains professional image through appropriate attire and grooming.
• Performs other duties as needed.

Work Remotely

• No

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• High stress tolerance -- thrives in a high-pressure environment

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: Amelia Island

• Treats all patients and other staff members with respect, is polite and professional, and keeps patient information private and secure according to HIPAA.
• Ability to effectively triage calls from patients to ensure appropriate scheduling.
• Excellent customer service, communication skills and telephone etiquette.
• Ability to understand patient’s needs and concerns.
• Ability to work as a team member.
• Ability to manage multiple tasks simultaneously.
• Organized with attention to detail.
• Computer proficiency.'