People Safety Specialist

As a Wohali people safety specialist, your primary responsibility is to ensure the safety and security of owners, visitors, employees, and property within the resort premises. You will be responsible for maintaining a secure environment by implementing security measures, monitoring activities, responding to incidents, and providing exceptional customer service. This position requires strong observational skills, excellent verbal and written communication, and the ability to handle difficult security situations calmly and professionally.

Responsibilities:

1. Access Control: Monitor and control access points, including property gates and doors, ensuring that only authorized individuals enter the resort premises. Respond to system-generated alarms and respond appropriately. Issue access badges, verify identification, and enforce entry restrictions as per resort policies.
2. Security Patrols: Conduct regular physical patrols throughout the resort to monitor for any suspicious activities, security breaches, or safety hazards. Maintain a visible presence to deter potential threats. Maintain patrol and pass-down logs.
3. Incident Response: Respond promptly to security incidents, including disturbances, medical emergencies, accidents, and any other security-related issues. Take appropriate actions to mitigate risks, provide assistance, and contact emergency services if needed.
4. Surveillance Monitoring: Monitor cameras tied to resort security and access control systems to identify potential security threats or breaches. Maintain accurate records/logs of incidents and activities, and prepare detailed incident reports as necessary.
5. Special Event Management: Assist in managing crowds during peak periods or special events, ensuring the safety and orderly flow of owners, visitors, and guests. Provide guidance, directions, and support as needed.
6. Emergency Preparedness: Be an active member of Wohali’s Emergency Response Team (ERT). Be trained in emergency response procedures, evacuation plans, First Aid and Basic Life Saving (BLS) techniques. Assist in conducting ERT drills and training sessions to enhance preparedness among staff, owners and visitors.
7. Customer Service: Provide exceptional customer service to owners and employees, addressing inquiries, concerns, or requests in a friendly and professional manner. Offer assistance and guidance, maintaining a positive and welcoming atmosphere.
8. Property Protection: Safeguard resort property and assets by conducting regular physical inspections of doors, windows and property in general and reporting any unauthorized activities, theft, or damage.
9. Collaborative Approach: Collaborate effectively with Wohali staff, including other people safety personnel, management, and various departments, to maintain a cohesive and safe environment. Share important information, coordinate efforts, and support as requested/needed.
10. Policies and Procedures: Adhere to and model all Wohali policies including security policies, procedures, and protocols. Stay updated on the latest security best practices and industry standards. Maintain confidentiality and integrity when handling sensitive information.

Qualifications and Skills:

• High school diploma or equivalent (additional security, safety, military, or law enforcement training is a plus)
• Proven experience in a security-related role is preferred
• Excellent observational and surveillance skills
• Strong interpersonal, written, and verbal communication skills
• Ability to handle stressful situations calmly and professionally
• Basic computer skills for incident reporting and access control systems
• Physical fitness and the ability to stand, walk, or patrol for extended periods
• Trained in First Aid/Basic Lifesaving Skills (BLS) is preferred
• Familiarity with security systems and surveillance equipment is preferred
• Integrity, honesty, and a strong sense of responsibility
• Be available to work all shifts of the day and night as needs dictate
• Be a team player who is willing to go above and beyond for the betterment of the Wohali team

Pay to be determined based upon experience