Customer Service Representative 1

CUSTOMER SERVICE REPRESENTATIVE I  (CSR)

The CSR receives payment from customers and maintains accurate records.  The CSR is involved in all aspects of customer relations, from the initial contact to assisting with inquiries and problems in service, billing, nonpayment, and final disconnection of an account.

• Receives payments in person, and through the mail for subscriber accounts;

• Posts payments to subscriber accounts;

• Balances payment amounts and prepares cash for deposit;

• Responds to public inquiries on the selection and availability of services and on billing questions about local service, toll charges, or other telco services;

• Correct addresses on bills returned by postal service;

• Responsibility for daily handling of  miscellaneous service orders;

• Maintains directory file;

• Verifications of customer PIC selection, when allowed by Federal Guidelines;

• Sells company products and services;

• Coordinates reconnection of subscribers disconnected for nonpayment and assists with accounting as assigned;

• Answers incoming calls;

• Maintains and prepares bank drafts.

• Processes pre-authorized credit card payments over the phone.

Personnel Specifications

Education/Experience

Bi-lingual in English and Spanish preferred. 

High school or equivalent: one to two years of general bookkeeping/office training.  Commercial experience desirable.