Internet Support Engineer

About Us:

We’re small town techies, and Kansans, at heart. We want to see our communities thrive. Good hospitals, schools, booming businesses. If we can help make that happen with our fast internet, we are all about it. The thing is, we didn’t get into broadband because we wanted to start a business in Kansas. We started a business because we wanted to provide broadband to Kansans. There’s a difference. We’re not a corporation, we’re a small crew with huge aspirations. When you call us, you’ll get a real person — a local — on the phone who cares about you and your community. And when you’re ready for the fastest internet in the country, we’ll come running.

We offer an inspiring environment with meaningful work, where employees are encouraged to think creatively, imagine the unthinkable and deliver the highest quality of service.

Opportunity:

Do you have a passion for troubleshooting and networking? Our Internet Support team is seeking a team member that desires to help others and enjoys digging into details in order to solve problems! This is a great opportunity for someone looking to develop within IT. Join our growing team and have the opportunity to work in a fast paced environment, where your ideas and your value matters!

Training for this position will be working 8:00 am - 5:00pm for 6 weeks. After completion of training the normal shift would be 7am-4pm. Some Saturdays and Sundays will be required (on rotation).

Location:

This position offers work location flexibility. Our teams are located in Buhler, KS and Fowler, KS.

Key Responsibilities:

• Listens to customer needs and is able to provide meaningful and timely solutions through troubleshooting Ideatek’s services (i.e. wireless & fiber internet and phone)
• Delivers the highest level of customer service to Ideatek’s existing customers
• Partners with internal teams to meet and exceed customer expectations
• Takes note of any themes and makes recommendations for process improvements
• Proactively follows up with customer as needed
• Exhibit interpersonal skills such as empathy, patience, and kindness on a daily basis

Desired Attributes:

• Strong desire and ability to solve problems
• Track record of creative thinking in helping others
• Attention to detail
• Desire to deliver above and beyond expectations
• Collaborative: ability to work well with others in a team environment while sharing knowledge
• Natural curiosity; critical thinking skills
• Resourcefulness: ability to synthesize information from a variety of sources
• Ability to communicate technical information at a variety of levels, depending on the customer

Experience/Knowledge Required:

• Experience working in a networking role supporting customers
• Ability to demonstrate working knowledge of basic networking equipment. (Router, Switch, cabling, etc.)
• Experience as a point escalation/technical coach or mentor
• Google Docs / Microsoft Office experience
• General understanding of PC and Network Operating systems. (i.e. Mostly Windows, but some iOS and Linux.)
• Ability to work an on-call rotation and some weekends
• Ability to work a 7am-4pm schedule
• High school diploma or equivalent

Preferences:

• 1+ years experience in a Networking/Network Operations Center role
• Experience working with Business/Enterprise customers
• Experience in troubleshooting/problem solving
• Experience supporting Internet and phone technologies
• Bachelor’s degree in MIS or related certifications are a plus (Network+, Cisco CCNA, etc.)

This role is not eligible for Visa sponsorship.

This role is not eligible for relocation.

Salary and benefits commensurate with experience.

Equal Opportunity Employer.

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