Dining Hospitality Manager

Why join Givens? Givens Communities continues to be a positive force and advocate for older adults. We have a mission to expand the possibilities of aging by improving lives through communities, services, and outreach. Givens Communities promotes Diversity and Belonging by aligning our words with actions so that everyone is welcomed and treated with dignity and respect. We continuously look for innovative approaches to achieve our sustainability goals and practices to protect our natural resources. Our collective mindset is to ensure the communities remain forward thinking and progressive as our residents seek a purpose driven life. Purpose. Passion. Possibilities.

What you'll get:

• Three major medical health insurance plans to choose from with dental and vision coverage at no additional cost (Free basic coverage for full-time team members!)
• Free short-term disability, life insurance, & access to our employee assistance program
• Paid time off (PTO) w/ immediate access to 5 PTO days before your 90 days!
• Referral bonus program
• 403(b) retirement plan with up to a 6% matching
• Educational assistance & prof
• essional development opportunities
• Flexible spending account (FSA) & access to AFLAC & Prudential Life insurance products
• Fast-growing nonprofit with tons of advancement opportunities
• Plus so much more!

Givens Estates seeks a dedicated Full-Time Dining Hospitality Manager to lead our dynamic dining team across our three distinct dining venues. As a pivotal member of our team, you will champion a collaborative environment, optimize operational efficiency, and maintain impeccable standards of food safety and sanitation. Your passion for excellence will elevate our dining experiences, leaving a lasting impression on our residents. Join us in shaping unforgettable dining moments and advancing our commitment to exceptional service.

What You'll Do:

• Hire, direct, coach, train, and develop Front of House (FOH) team, fostering a cohesive and positive work environment
• Streamline processes and procedures to enhance efficiency and effectiveness in dining services
• Use a "hands on" approach to regularly review and evaluate the degree of resident acceptance of the dining venues and services, to recommend to leadership new operating and marketing suggestions
• Partner with our Life Enrichment team for successful programming and stimulating a high level of resident engagement
• Ensure seamless coordination of dining operations across all dining venues: Market & Craft, Terrene, and Social Brew
• Drive a culture of excellence and customer service, creating memorable dining experiences for our residents
• Resolve problems with dissatisfied residents/guests (some of which will require high levels of patience and diplomacy) to increase resident/guest satisfaction and promote a positive dining experience
• Assist in the planning and execution of catering events for Givens Estates
• Create exciting seasonal décor in all venues in collaboration with the Dining Team
• Ensure opening and closing of Front of House operations
• Uphold food safety and sanitation standards to ensure the health and well-being of our residents and staff

What you'll Need:

• Previous experience in a management role within the food service industry, preferably in a senior living or hospitality setting
• Enthusiasm for providing exceptional customer service while adhering to department budget and quality standards
• Excellent leadership experience, with the ability to motivate and inspire a diverse team
• Problem-solving abilities, with a focus on continuous improvement
• Outstanding communication (verbal & written) and interpersonal skills
• Flexibility to work evenings, weekends, and holidays as needed
• A passion for delivering exceptional service and creating positive dining experiences
• Working knowledge of various computer software programs (MS Office, restaurant management software, POS systems)

Still curious about what Givens is all about? It's kind of a long story, but at our core, we're a senior housing organization with a lot of heart and committed to providing housing to seniors of all socioeconomic backgrounds across WNC. We already have four communities (two life plan communities and two affordable communities) with plans for many more in the coming years.