IT Support Staff

Job Summary:
As a member of Clarendon Colleges Information Technology (IT) support team, you will play a crucial role in providing technical assistance and support to faculty, staff, and students. Your responsibilities will include troubleshooting hardware and software issues, installing and maintaining computer systems and networks, and assisting users with technology-related inquiries. Additionally, you will contribute to the development and implementation of IT policies and procedures to ensure the efficient and secure use of technology resources across the college campus.

Responsibilities:

1. Provide technical support to faculty, staff, and students for computer hardware, software, and peripherals.
2. Diagnose and resolve technical issues related to computers, printers, network connectivity, and other IT equipment.
3. Install, configure, and maintain computer systems, software applications, and network infrastructure.
4. Assist with the setup and maintenance of audio-visual equipment for classrooms, meetings, and events.
5. Collaborate with IT team members to identify and implement solutions to improve system performance and reliability.
6. Train users on how to effectively utilize technology resources and software applications.
7. Monitor and respond to IT helpdesk tickets and inquiries in a timely manner.
8. Maintain accurate records of equipment inventory, software licenses, and service agreements.
9. Stay up-to-date with advancements in technology and recommend upgrades or enhancements as needed.
10. Adhere to IT security policies and procedures to protect sensitive data and ensure compliance with regulatory requirements.
11. Participate in IT projects and initiatives to support the strategic goals of the college.
12. Provide occasional on-call support during evenings and weekends as needed.
13. Work with contractors, i.e. Run Biz and 3D Technologies, as well as other vendors to help resolve computer related issues.

Recommended Qualifications:

1. Bachelor's degree in Information Technology, Computer Science, or related field preferred.
2. Prior experience providing technical support in an educational environment is desirable.
3. Strong knowledge of computer hardware, operating systems (Windows, macOS, Linux), and productivity software.
4. Familiarity with network protocols, troubleshooting tools, and security best practices.
5. Excellent communication and interpersonal skills with the ability to explain technical concepts to non-technical users.
6. Detail-oriented with strong analytical and problem-solving abilities.
7. Ability to work independently and collaboratively in a fast-paced environment.
8. Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.
9. Commitment to providing exceptional customer service and support to all members of the college community.
10. Willingness to adapt to evolving technologies and learn new skills as required.
This job description outlines the general duties and qualifications expected for the role of College Information Technology Support Staff. Specific responsibilities and requirements may vary depending on the needs of the college and the IT department.