Lead Desktop Engineer--Azure, Intune, Autopilot

Description

We are looking for a highly skilled and experienced Lead Desktop Engineer to join our team. You will be responsible for designing, implementing, and managing the physical, virtual, and mobile endpoint computing infrastructure and technologies within our organization. You will play a critical role in shaping the future of our endpoint environment, ensuring it meets the needs of our users while maintaining security, stability, and efficiency.

Develop and implement comprehensive endpoint deployment strategies, including Autopilot provisioning, Azure Virtual Desktop imaging, and software distribution, to streamline and automate the onboarding process.

Design endpoint configuration management solutions using Microsoft Intune configuration profiles, Group Policy Objects, and Powershell scripts.

Manage configurations and policies to support mobile device (MDM) and mobile application management (MAM) for both corporate owned devices and bring your own device.

Ensure compliance with endpoint security standards, regulations, and best practices. Implement security measures such as encryption, endpoint protection, vulnerability management, and access controls to safeguard corporate data and assets.

Implement automation and orchestration solutions to streamline desktop management tasks, such as patch management and software updates.

Evaluate new technologies, tools, and solutions to improve efficiency, security, and user experience. Make recommendations for adoption based on thorough analysis and testing. Help create standards and processes for introduction of new hardware, operating systems, applications, and management tools.

Collaborate with end-users, support teams, and stakeholders to understand their needs and improve the endpoint experience. Implement user-friendly features and tools to enhance productivity and satisfaction.

Develop and maintain documentation, standards, and best practices for desktop engineering processes and procedures. Ensure adherence to established standards across the organization.

Identify opportunities to optimize cost, performance, reliability, and scalability. Implement performance monitoring and tuning strategies to ensure optimal performance and resource utilization.

Act as a Tier 3 escalation point for incidents affecting endpoints.

Requirements

Bachelor's degree in Computer Science, Information Technology, or equivalent experience.

7 years of experience in engineering and architecture with 3 years as a Desktop Engineer/Architect, Systems Engineer, or similar role in a hybrid Microsoft environment.

Expert knowledge of Autopilot, Intune configuration profiles, MDM, MAM app protection policies administration and configuration.

Strong knowledge of Active Directory infrastructure including domain controllers, trusts, sites and services, DNS/DHCP etc.

Expertise in desktop operating systems, hardware platforms, and application delivery technologies.
Strong understanding of desktop virtualization technologies such as Microsoft Azure Virtual Desktop.

Understanding of on-prem and cloud networking concepts including subnetting, vnets, peering, NSGs, and VPNs.

Proficiency in scripting/automation or IaC languages (PowerShell, Terraform, Bicep etc.) for task automation and orchestration.

Experience with Microsoft 365 suite, including Exchange Online, SharePoint, and Teams.

Knowledge of query languages such SQL or KQL

Excellent analytical, problem-solving, and decision-making skills.
Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.

Relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate or Microsoft Certified: Azure Virtual Desktop Specialty are preferred.

#LI-PG1