Retail Pharmacy Technician- FT Georgetown

Assists pharmacist(s) in all areas of pharmacy operations, including prescription preparation, sales transactions, customer service, and purchasing and inventory maintenance. MedStar Pharmacy is committed to providing world-class, compassionate care to every patient, every time, at every touch point. All associates are accountable for their role in meeting patient experience standards.
Education

• High School Diploma or GED required
• Experience
  • 1 year 6 months pharmacy technician experience in a retail setting or equivalent training. required
  Licenses and Certifications
  • Must have successfully completed the pharmacy technician certification through the nationally accredited certification examination of PTCB (Pharmacy Technician Certification Board) within 180 Days required or
  • the ExCPT (Exam for the Certification of Pharmacy Technicians) within 180 Days required and
  • DC Pharmacy technician licensure where the pharmacy is located required
  Knowledge, Skills, and Abilities
  • Basic computer skills.
  • Basic math skills.
  • Verbal and written communication skills.
  • Excellent customer service skills and problem-solving skills.
• Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations.
• Organizes prescription orders on the counter in order of priority; retrieves labels from the printer; arranges paperwork, labels, monographs, and bags; uses appropriate stamps and notes; and, retrieves stock from the shelf.
• Performs phone and face-to-face customer service functions such as: taking in refill requests, new prescriptions, calls doctors for refill authorizations and pre-authorizations. Troubleshoots patients' questions and concerns.
• Prepares prescriptions for dispensing: counts and verifies medication, labels vials appropriately, and, prioritizes waiters.
• Processes cash, check, credit card, and payroll deduction transactions; secures appropriate signatures; ensures compliance with HIPAA requirements; prepares delivery tickets; reconciles delivery transactions; performs end of day register procedures; runs daily cash report and completes deposits as assigned.
• Processes refills, and performs data entry of new prescriptions including demographics, insurance plans, and prescription information under the supervision of a pharmacist and according to policy; brings to the attention of a pharmacist any claims requiring overrides or interventions; troubleshoots insurance claim rejects; and, follows up on problem prescriptions.
• Receives, checks, and puts away the daily order; returns medication to the shelf after filling; follows established inventory management procedures; participates in physical inventory process at intervals determined by management.
• Greets customers immediately either in person or within three rings via telephone; performs intake of refill requests and new prescriptions, gathers patient demographics and insurance information; clearly marks and prioritizes waiting customers. Monitors the waiting room, by making sure they know who is waiting and whom they are waiting for.
• Participates in meetings and on committees and represents the department and hospital in community outreach efforts. Participates in multi-disciplinary quality and service improvement teams.