Student IT Support Technician - Full-time / Part-time

Position Overview

KU Information Technology supports the University of Kansas academic and research missions by providing a broad range of technology services, including key campus technical infrastructure.

From data to voice, email to video, web-based academic and administrative systems, software and virus protection, KU IT delivers innovative services in support of learning, scholarship, and creative endeavor. KU IT includes a 24/7 enterprise data center and many knowledgeable staff providing KU with expertise in server and desktop support, application support, software development, IT security, networking, as well as customer support and project management. Working together, our staff deliver technology services you use at KU.

The Student IT Support Technician position is responsible for working as a part of a team to provide technical support for end users.
Job Description

Provide basic technical support via phone, email, chat, or in person.

Troubleshoot hardware and software issues.

Maintain accurate hardware inventory.

Create and update support tickets in ticket management system.

Install, upgrade, image, and configure computer hardware and software.

Provide support to campus support staff when requested.

Perform special projects and other duties as assigned.

Required Qualifications

Experience using or managing Windows, Mac and/or Linux operating systems.

Experience troubleshooting computer hardware and software issues.

Experience working in a customer service centric environment.

Good oral and written communication skills as evidenced by application materials and possible interview.

Position Requirements:

1. Enrolled in a minimum of six (6) credit hours.
2. Availability to work a minimum of twelve (12) hours per week.
3. Valid driver’s license.

Preferred Qualifications

Previous professional experience supporting/troubleshooting computer hardware and software.

Experience using or managing Dell computer hardware.

Experience using or managing multi-function devices (print/fax/scan devices.)

Experience using a ticketing system (ServiceNow, Remedy, etc.)

Experience using a configuration management solution (Microsoft System Center Configuration Manager.)

Knowledge of LAN / WAN principles and protocols.

Experience creating technical documentation.

Able to work over academic, holiday, and summer breaks.

Eligible for Federal Work Study.

Lift up to 50 pounds with or without assistance.

Additional Candidate InstructionsA complete application consists of:

1. Cover letter addressing how the Required Qualifications are met.
2. Resume
3. Three (3) Professional References

Incomplete applications will not be considered.

• Application review will begins Tuesday, 2/13/24 and continues until all positions are filled.

Contact Information to ApplicantsLouis Antoine
lakota@ku.eduAdvertised Salary Range$13.00 per hourWork Schedule12-20 hours per week.Anticipated Start DateMonday February 26, 2024