Customer Support Rep

Our client, one of the world's largest investment companies, is seeking Customer Support Specialists looking to further their career in the financial services industry.You will answer questions about investment products and services and be the voice of the company, working with each client to answer questions, resolve issues and initiate monetary transactions.Apply today to be a part of a team-oriented environment providing personalized solutions to help clients work toward their financial goals!

What We Offer:

• Starting Pay: $20 per hour (pay increase to $23 per hour after 2 months)
• Training Schedule: Mon-Fri from 8:30am - 5pm (approx 4 weeks)
• POST Training: Mon-Fri from 9:30am-6pm
• Work From Home on Mondays and Fridays, Tuesday thru Thursday in office

Please Note: This is a hybrid role, combining work from home and office presence. You must live within 25 miles of our Charlotte, NC office (28217). Training kicks off on June 10th, and all offers must be made no later than April 26th.If interested, APPLY TODAY!

salary: $19.99 - $20 per hour
shift: First
work hours: 8:30 AM - 6 PM
education: Associate

Responsibilities

• Serve as the initial point of contact for clients
• Respond to requests for investment, fund, and account information
• Resolve general account issues
• Follow standardized processes to complete monetary and administrative transactions
• Document and report client feedback for process improvement efforts
• Use consultative approach to position products and services to clients

This job is for you if you:

• Have strong communication and relationship management skills
• Excel in explaining complex information in ways that are easy to understand
• Want to be part of a small team that’s motivated by helping others and serving the best interests of our investors
• Demonstrate self-motivation and an overall drive to succeed
• Are flexible and thrive in fast-paced work environments

What you'll have:

• High School Diploma
• 2+ year customer service/business related experience, preferably in finance
• Wired Internet - requires an internet speed test that meets 1Gbps download speed (1000mbps) and at least 30 Mbps upload speed
• Great Problem Resolution and Time Management skills
• Tech-Savvy

The essential functions of this role include:

• working in a smoke free environment

Skills
• Call Center
• Telephone Etiquette
• Customer Service
• Customer support
• Customer Relations
• Financial Services
• Spanish

Qualifications
• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.




Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.