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Help Desk Analyst I
•2 days ago
| Estimated Pay | $34 per hour |
|---|---|
| Hours | Full-time, Part-time |
| Location | Scranton, Pennsylvania |
Compare Pay
Estimated Pay We estimate that this job pays $34.13 per hour based on our data.
$22.77
$34.13
$50.54
About this job
Job Description
Job Description
Robert Half might have the Help Desk Analyst job for you, if you want to work in an innovative and fast-paced environment. Creatives with talent for solving both routine and unique problems will be a great fit for this position. Candidates who can support local and field users in a highly visible role that has a positive impact on both the department and the company will be a good fit for this position. This Help Desk Analyst role is located in the Scranton, Pennsylvania area and is a long-term contract / temporary to hire opportunity.
Key responsibilities
- Independently investigate and implement solutions to technical issues
- Answer and follow up on technical help tickets submitted via phone, email, and walk-ups
- Identify recurring technical issues and propose solutions to address the root of the problems
- Provide IT assistance for operating systems, productivity software, and a variety of other software applications used internally- Ability to recognize, evaluate, and resolve problems effectively
- Demonstrated knowledge of user administration and bug fixing in a client server environment
- Foundational knowledge in LAN (local area networks)
- Experience with Basic Troubleshooting
- Windows OS experience
- Microsoft Office 365 experience required
- Comprehensive knowledge of Active Directory
- Proven experience in installing and configuring operating systems, networked and local printers, and business applications
- Familiarity with basic networking concepts
- Prior experience with IT support ticketing systems
Key responsibilities
- Independently investigate and implement solutions to technical issues
- Answer and follow up on technical help tickets submitted via phone, email, and walk-ups
- Identify recurring technical issues and propose solutions to address the root of the problems
- Provide IT assistance for operating systems, productivity software, and a variety of other software applications used internally- Ability to recognize, evaluate, and resolve problems effectively
- Demonstrated knowledge of user administration and bug fixing in a client server environment
- Foundational knowledge in LAN (local area networks)
- Experience with Basic Troubleshooting
- Windows OS experience
- Microsoft Office 365 experience required
- Comprehensive knowledge of Active Directory
- Proven experience in installing and configuring operating systems, networked and local printers, and business applications
- Familiarity with basic networking concepts
- Prior experience with IT support ticketing systems
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